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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,780 reviews
  • Rated 5 out of 5 stars

    Receiver with tons of connections set up fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my silly questions and made sure all the wires were secure and hidden… checked everything was working and was super nice. When it comes to setting up audio with so many wires, etc., I don’t trust myself to get it right, but I know the Geek Squad will.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home theater Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to the house were professional, clean and did an outstanding job. They helped explain my new system and I was impressed with their service and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to set up my new receiver and make it work with my TV, Blue ray player, my built in speaker both inside my house and outside. They also set my Harmony remote to control everything. They spent the time to explain all of it so it was easy to use after they left.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the problem with our receiver. Very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad technician set up my home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on schedule, and quickly began to connect my home theatre system. All devices work and are easy to use. The technician took extra time to clearly explain all the functions. The Geek

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an absolute amazing job and I would recommend the Geek Squad to someone the needs help installing a TV or a stereo system, they are very polite and knowledgeable about their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something I wouldn't have been able to do myself, so their service saved a ton of time and effort. It hasn't been very long, but everything is working great. Team was professional, helpful, and efficient on install day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad gets it Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The knowledge Geek Squad had my receiver hooked up in no time. They took the time to explain my new product. Would highly recommend the geek squad for installations!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad expertly mounted and set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt took down my old TV, installed mount and new TV. Only mounted he ran a sound and picture check to make sure everything working properly. He made sure I understood how the TV worked with my surround sound system. He was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great, help me setup my subwoofer and take back the old that came in damage from ups at no charge great service thanks to my rep there .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep rewired my entertainment center for me. I previously had other components that I no longer needed and he removed all the excess cables and rewired the entire system so I worked better and was easier to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trouble on audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have rated installation a 5 but I needed to request a return checkup on the installation and instruction on how to use the system. The TV instalers were not able to hook up my audio system. I had to buy a replacement AVR since the new TV only accepted HDMI connections and my receiver only had the 3 color wire outputs. I should have been advised to have an on-site evaluation before the TV purchase. When the crew returned to set up the new AVR and speakers they were helpful and saved me the task of a difficult hookup. Everything was explained and looked like it worked. After they left I tried to watch TV spent several hours trying to get the sound and audio to match each other. I would get the sound from FIOS cable and video from Amazon. After a frustrating 5 days, I requested a revisit. The 2nd tech changed some wiring and gave me instructions on how to use the system, problem solved.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helped an old man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a quick and complete job. They also were very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and courteous. Would do it again. Not cheap but affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Will definitely use the GEEK SQUAD again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geez squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a very good job last month setting up my record player set. A plus

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My new receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owen set up the receiver perfectly the first try I am very happy with my new receiver

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin was very knowledgeable. Took the time to work through some issues we had and explained things very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time, totally prepared. Very well organized. Listen to my requests and completed the TV and A/V installation in an hour. Even downloaded my apps on the TV and showed how to operate the equipment. Very friendly crew did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Making Changes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cut the cord. My system had been set up for cable. Had a few things that needed adjusting. The technicians took care of our set-up and everything is working great now.

    I would recommend this to a friend