Customer Ratings & Reviews

Agent connected projector via Firestick to AV Receiver. Point to note: confirm standard of AV Receiver & Firestick. Despite equipment being 4K capable AV Receiver was not. All good at the end of the day. Commendations to Shanna.

What can I say about Geek Squad that is not already known they are a much worthy service and worth every penny for what is covered it is a no hassle type of coverage for whatever it is your purchase.. I would not walk out of the store without adding this to any of my products. Every year I religeously renew my total tech support agreement and take full advantage of the many benefits Best Buy offers. I'm at 7 years straight and counting ;-)

These guys are fantastic. We got our new TV installed and the others shifted down the line. They made sure all TVs were set up properly and operating. They were very nice and genial. A great bunch of guys.

The geek squad did a very good job last month setting up my record player set. A plus

Installation of 65 inch LG OLED TV. Great guys who knew what they were doing all the way, and tried to instill in me the best way to deal with my purchase. I couldn't have done it without them.

Greek squad people were great. They setup and programmed the TV with ease and made us aware of the TV features. Also pointed out how the TV does not come with access to Direct-TV Streaming application.

The agent is great but the scheduling isn’t easy with long window forgetting

Knowledgeable technician. Understood what I wanted done and he did it to my satisfaction.

The agent connected the new receiver and was able to get all of our in house speaker zones working. He was very diligent and professional.

The agent set up our new receiver and connected all the components we have. He also checked the four ceiling speakers to be sure they were balanced and working properly. He was very efficient, knowledgeable, and respectful.

Excellent service they knew what they were doing. I asked questions and they fixed the problem.

Previously installed a new system, works great. But in a long room it was missing the full effect at the far end. The Geeks reccomended some additional speakers, and installed them. Rebalanced the system. WOW!!!!

The Geek Squad intakes 4 Atmos speakers in ceiling, 2 Deftech in wall speakers and setup my new Denon X4700H and Harmany hud. Kip and his crew were professional and did a great job.

The agent was great. He knew exactly what I wanted and was amazing getting it done.

Very friendly, helpful and extremely knowledgeable. Set up my remote and HEOS music on the receiver and set up zone 2 for outside speakers. In and out. I’m very pleased.

The agent was very professional, and connected all my stereo and tv stuff perfectly. It is a little confusing for me, but I am beginning to handle it. All the nasty wires are contained, and not all over the floor. Great job.

The In-home service was more than excellent-the technicians were very friendly, knowledgeable (as expected) and they were very joyful. My appliances are working perfectly.

The guy hooked up my new receiver and showed us how to use it he was helpful and pleasant

Austin was very knowledgeable. Took the time to work through some issues we had and explained things very well.

My install technician Ethan was amazing. His knowledge about my new Denon AVR-X4800H was amazing. He solved the streaming as well as cable box lip syncing. He eliminated many no longer needed audio cables based on the features of this receiver. His expertise and dedication to detail were greatly appreciated. Best Buy is fortunate to have such a knowledgeable person on the Geek Squad install team.