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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,793 reviews
  • Rated 5 out of 5 stars

    My GEEK SQUAD educators...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two agents arrived on time, put some shoe covers on before entering, wore masks at my request, were polite, got to work, got it all done pretty quickly and then, THE BEST PART, they sat down with me to show me how to USE the set-up!!! We had to go over it a few times---they made sure I knew how to juggle my three remotes!! They told me, as they were leaving, that it would take a few tries before it was second nature. They were right. Thanks for a really great Geek Squad visit!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Onkyo receiver set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents finished setting up my receiver. It took the two them over two hours! They did a great job once they got here! It took four failed appts on their part before I got service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    the Geek Squad to the rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and skilled in setting up a complicated system. Sound system works great. No way could I set up this system with the receiver and the Harmony remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Agent was very helpful, friendly and did excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very knowledgeable, patient and explained the set up of the receiver properly as well as explained most of the important settings. Really appreciate his help and professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AnrolLT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great - the guys were respectful, helpful and they knew what they were doing and got my Receiver set up in a timely manner. Thanks,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was patient and explained everything. Amazjng sound now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Courteous installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was knowledgeable, courteous and well prepared. He communicated all the necessary information to make our use of the sound system, turntable, CD disc player and Sonos easy. It was well appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Lead Technician. VERY knowledgeable, kind and attentive. He went over and above on the service and saved me money. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent people to work with. Resolved all my issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Representatives ROCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so knowledgeable and personable. They mounted my televisions and connected my devices in a very short amount of time. I will definitely use them and recommend them to others going forward!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Harmony Remote service as well and was pleased with the results. They showed how now everything goes through the TV and not the receiver. Ran additional cables behind the wall so that we can now just use the TV remote and control the entire home theatre setup. Took the time to make sure everything was working. Highly recommend this service if you have a home theatre setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony AVR setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was the consummate professional. Set up my Sony AV in no time . Fantastic job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set up my receiver was fantastic! He was so nice and accomodating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV in a very short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of setting up TV and connecting it to all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin the Audiophile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin and team did a fantastic job hooking up our Marantz sound system, making sure that cabling was clean and out of the way. He also hooked up the subwoofer, the play station, cable box and turn table. Once hooked up, he maximized the sound of each component and assisted us on the phone with our cable provider when it didn’t work. He took the time to explain everything he went and also showed us how to use all 3 remotes! Austin was friendly, a true audiophile, and an all-around great kid. Thanks, Austin!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team as Always!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were professional, knowledgeable, and thoroughly explained details in usage of the system! Great team - as always!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my receiver and woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guy's were great ! They did an excellent job hooking everything up and an even better job explaining to me how everything work's. If I need the Geek Squad again I would want these two men.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up in a timely manner. They explained how our new device operates.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    good tech work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great people fix everything and made sure everything work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product we loved it we were very satisfied with the whole experience with the service and the knowledge and the experience that we got from the store was clean and safe and I would recommend this product to anyone.

    I would recommend this to a friend
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