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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,780 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad - Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad people were great. They setup and programmed the TV with ease and made us aware of the TV features. Also pointed out how the TV does not come with access to Direct-TV Streaming application.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad set up my AV receiver super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and Courteous setting up my AV receiver. When they needed something to get it to work with my TV, the wasted no time doing so.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    good tech work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great people fix everything and made sure everything work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77" TV, 48" TV, headphones, monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial installation was GREAT. Phil, with the Geek squad was very efficient and did a great job. However, once we were viewing the TV after a few days, we realized that the TV needed to be raised. So, the Geek Squad came back and raised it. However, when that was done, the headphones that were hooked up must have gotten disconnected. We have called several times to get them reconnected to no avail. Also, the 55" TV was too large for the Bedroom, so it was returned that day. We purchased a new smaller one and it was delivered by truck and still has not been hooked up. We were so pleased with all the initial installations and still waiting to have someone reconnect the head phones and set up the bedroom TV. Please help - we are technically challenged and not able to do these things.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Matt did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did great job in educating me about this system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely a MONARCH type service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony was Outstanding in his ability to do the job. He was exemplary in every way. Kudos to him! His performance is more of a MONARCH type service instead of GEEK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Harmony Remote service as well and was pleased with the results. They showed how now everything goes through the TV and not the receiver. Ran additional cables behind the wall so that we can now just use the TV remote and control the entire home theatre setup. Took the time to make sure everything was working. Highly recommend this service if you have a home theatre setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My GEEK SQUAD educators...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two agents arrived on time, put some shoe covers on before entering, wore masks at my request, were polite, got to work, got it all done pretty quickly and then, THE BEST PART, they sat down with me to show me how to USE the set-up!!! We had to go over it a few times---they made sure I knew how to juggle my three remotes!! They told me, as they were leaving, that it would take a few tries before it was second nature. They were right. Thanks for a really great Geek Squad visit!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad installed my projector.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad set up a short-through projector and adjusted the screen image to exactly fit the screen. They were meticulous and knowledgeable in the craft.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set up my receiver was fantastic! He was so nice and accomodating

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Jasmine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasmine was very helpful and took time with me to better understand how the new receiver operates

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad knows!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously installed a new system, works great. But in a long room it was missing the full effect at the far end. The Geeks reccomended some additional speakers, and installed them. Rebalanced the system. WOW!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Explanation of my product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose came by after my amp, sound bar and speaker selector was installed. He explained and showed me how to work the speaker switch and better explained the operation. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV in a very short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of setting up TV and connecting it to all of my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up in a timely manner. They explained how our new device operates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a receiver on my stereo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual was courteous and knew what to do. He was neat, prepared and explained everything before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up our receiver perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our new receiver and connected all the components we have. He also checked the four ceiling speakers to be sure they were balanced and working properly. He was very efficient, knowledgeable, and respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up two new TVs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up two TVs, and mounted one of them. Great experience. Very friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AnrolLT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great - the guys were respectful, helpful and they knew what they were doing and got my Receiver set up in a timely manner. Thanks,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony consistently does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Anthony! He has done a lot of work for us and he has always done an excellent job!

    I would recommend this to a friend