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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,799 reviews
  • Rated 5 out of 5 stars

    Resurrecting the dead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old Onkyo HTR-550 surround system that I was hooking up to a new TV and was having trouble getting it to work. So I called Best Buy to see if they would hook it up. They said they would and to my surprise they sent out 2 technicians who knew what they were doing and after testing the system were able to get it to work beautifully. I have nothing but phrases Matthew and his assistant from the geek squad!!! And their service fee was very reasonable!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    geek squad installed A-V receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, I believe his name was Cameron. was nice, certainly knowledgeable, but a bit hurried and I did not have a chance to get all questions answered. Overall he did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad is always hitting the sweet spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arron and Gary are the genius Geek guys. They installed and mounted a large tv and it was a work of art and science. Every time they have been over to install tv or set up a sound system it’s been a fantastic experience and I always learn a few pearls from them. Many Mahalos guys!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    They set up and connected my receiver to the TV,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a very professional, very patient and knowledgeable to insure the set up, was completely done right and I was very satisfied...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very knowledgeable and worked their butts off trying to fish the cable inside my wall. Although they met a few barriers, the job was completed cleanly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV and AV receiver installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did an outstanding job setting up and explaining the operation of TV and AV receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike from the Geek Squad did a fantastic job with the install, and he explained to us every detail that we needed to know. World class experience with this installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad knows tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New Yamaha AVR installed and performed a thorough setup. 5.1 system was balanced to my personal room conditions. Answered all my questions and explained what each setting delivers.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's were very professional They made sure that the installation was perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AWESOME GUYS TO WORK WITH!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys are awesome they set up my TV and explained how everything works and I can call them anytime if I had a questions or problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    4k receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers installed my new 4k receiver up and hooked it up to my internet and up graded it, and they hooked up my new speaker system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl & Chis did a nice job mounting my television, programing my universal remote and connecting the peripherals. Carl went above and beyond expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for helping me set up my receiver it was easy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    ITS WAS A GREAT EXPERINECE WOULD RECOMEND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT GEORGE DID A FANTASTIC JOB EVERYTHING WORKS PERFECTLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team as Always!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were professional, knowledgeable, and thoroughly explained details in usage of the system! Great team - as always!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad receiver tv installation and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squade is the best. They spent all the time needed for me to understand the set up. Walked me through the use of the product. I higjly recommend Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, prompt, knowledgeable, clear communication and clean install!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad solves zone 2 problem on Onkyo receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician named Demian solved my problems setting up a new Onkyo receiver. Very helpful and informative, especially regarding the set up of zone 2.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the in home techs. Professional installations and going through all the functions of the system. Not happy that my store is closing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup of the receiver was done quickly and advice was provided regarding its use.

    I would recommend this to a friend
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