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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,780 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GaryGnu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the many settings available on my Onkyo CD player, it took two visits by the Geek Squad to dial it in. It’s now perfect and much easier to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my system efficiently and were very polite. They were unsure how to go from a 6.1 speaker setup to a 7.2 setup but the receiver on screen setup walked them through the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the t.v. by Christian Heath was fantastic.He took the time to make sure it was in perfect order,balanced sound,great picture. On top of it all he sold us a new receiver while he was here and we are happy he thought to bring it with him. Great job great employee.thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superstar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great job by our installer. She really enjoyed her work. Identified some problems and helped with the solutions. It was a very difficult placement and she dealt with it positively. Made sure we understood the functioning of the various remotes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my 75" television and set it up and made sure everything was working properly which included all the settings and programs I watch. Thank you for all this.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast expert installation and setup. Then spent time to ensure we know how to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Chris at Geek squad installed my audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris came to my home and install my new receiver. He was very professional, friendly, knowledgeable about the product and set me up with everything I wanted. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amplifier Re-installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech reattached all cables and speakers.. unit working well. He did an excellent job installing the replacement unit, and explained operating procedures.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Programming a Harmony universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time that Geek Squad came to program the Harmony universal remote, the agent did a great job. All the units work well together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and courteous. He took the time to review the manual on line for my Yamaha receiver and had the levels set to the rooms acoustics rather quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my receiver quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knew what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    ITS WAS A GREAT EXPERINECE WOULD RECOMEND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT GEORGE DID A FANTASTIC JOB EVERYTHING WORKS PERFECTLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service friendly minded geek squad agent he answered all my question i do have a total tech support membership which it helps with the cost of several different services, overall I'm satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! High quality, easy to use, assembly easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job setting everything up. Took the time to find out how the product was going to be used. Took the time to answer questions and explain how the system works. Extremely pleased with the service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wry professional and knew what they were doing when setting it up and showing us how everything worked

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's were very professional They made sure that the installation was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service - Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR Geek Squad rep was absolutely Fabulous and So kind and helpful - worth my time and money- excellent Service and Professionalism! Many thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service the second time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was amazing. The first technician Mitchell who came out was atrocious. The second team were very communicative. They walked and fielded questions with parents through their entire set up process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV and AV receiver installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did an outstanding job setting up and explaining the operation of TV and AV receiver.

    I would recommend this to a friend