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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2780 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,780 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad FTW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy I chose to have Geek Squad install my TV and audio at my new residence. Tony was outstanding and pleasant to work with. He listened to my goals and then worked quietly to achieve them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best experience I have ever had with the Geek Squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very skilled and connected all components of my TV including all exterior speakers. Amazing sound!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always delivers A+ services. They are a very professional crew.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, prompt, knowledgeable, clear communication and clean install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resurrecting the dead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old Onkyo HTR-550 surround system that I was hooking up to a new TV and was having trouble getting it to work. So I called Best Buy to see if they would hook it up. They said they would and to my surprise they sent out 2 technicians who knew what they were doing and after testing the system were able to get it to work beautifully. I have nothing but phrases Matthew and his assistant from the geek squad!!! And their service fee was very reasonable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup of the receiver was done quickly and advice was provided regarding its use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my screaming TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, asked questions about the problem and in a very short time had discovered why the problem was happening, explained the cause, and fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and exceptionally friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis was very informative & helpful he knew exactly what was wrong with my receiver and explained why did it happen

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad hooked up my receivers, remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very professional and answered all 9f our questions. This guy showed up on time and was a lot of fun. He was also very respectful and he stayed to make sure every thing worked just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis from Arden Geek Squad is great. Very friendly and knowledgeable. He set up my new receiver and everything that I needed to use with it and made sure I knew how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad set up my receiver, tv speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my receiver, tv speakers, surround sound. They were on time very friendly , professional and work in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They do things correctly, help when you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now this geek squad member is awesome. I though i needed to do something and needed help i thought. Came to find out i did everything correctly and he refunded me. He was so honest, nice and had experience. Excellent workers. Thank you for your honest service workers. Great establishment.....

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    They set up and connected my receiver to the TV,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a very professional, very patient and knowledgeable to insure the set up, was completely done right and I was very satisfied...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best support Team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech support team was on time, very professional. Did what they was supposed to do and advise me on how the set up works. I truly appreciate the tech team and the service rendered. Please if you don't have tech support from Best Buy, please get it. It's one of my best investment. Great service ever, Best Buy all the way for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam is GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam from GEEK squad is exceptional !!! he is so kind and knowledgeable and patient. he deserves a raise for how great he is!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AWESOME GUYS TO WORK WITH!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys are awesome they set up my TV and explained how everything works and I can call them anytime if I had a questions or problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Connected by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the receiver to the TV and Sonos box within 20 mins. Super easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Washer/dryet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came over very nice answered all my questions showed us how everything on the machine two me what to bought for the dryer so that my steamer will work bettet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad masters of technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you geek squad my surrond system up and running like new. Your guys are awesome

    I would recommend this to a friend