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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,799 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Programming of Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great!! The agent programmed the Harmony remote and ensured I was able to properly operate it. Agent was knowledgeable, professional and cordial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual the technician went above and beyond. They caked and double checked everything.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always delivers A+ services. They are a very professional crew.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and his partner did a good job of mounting my tv and setting everything up. They were courteous and helpful in answering my questions. Good job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome Techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs was extremely knowledgeable and friendly. They handed the job with breeze and were respectful of my property.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Household items set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are the best, had both electronics and appliances set, they are all so great, best value out there, give them all a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians arrived on time and were very courteous and friendly. They took the time to answer all of our questions. We were extremely satisfied with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver hookup was trouble free!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect up to my ancient receiver without any problems. Very satisfied with the whole experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! High quality, easy to use, assembly easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would I have done without Mike from the GS?! I never would have figured it out myself. GS is on my speed-dial....Unless you definately have the skills, use the GS.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good installation but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't get notification a day befeore installation or for follow up visit. Good receiver but can't get one important feature to work in spite of a follow up Geek squad member follow up visit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent in home service by Collins ben ricky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by Collins Ben and Ricky. Cant complain since they did a wonderful work. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the t.v. by Christian Heath was fantastic.He took the time to make sure it was in perfect order,balanced sound,great picture. On top of it all he sold us a new receiver while he was here and we are happy he thought to bring it with him. Great job great employee.thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issues fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came out were amazing, kind, and patient with all my questions. They were very knowledgeable!!! Cannot thank them enough!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad masters of technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you geek squad my surrond system up and running like new. Your guys are awesome

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Connected by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the receiver to the TV and Sonos box within 20 mins. Super easy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad set up my Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents disconnected the Bose Lifestyle V 35 from the Sony TV and reactivated the internal speakers of the TV. They also showed me how to operate the remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aric is SUPER, on time, knowledgeable. I would use him and Geek Squad again and again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tech “Dan” was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan was great got everything set up and configured the 2nd zone for me. He took the time to make sure all the inputs were working correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s worth it to have Total teach/Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job installed my receiver. I am glad I have Total Tech/Geek Squad membership. It’s worth it.

    I would recommend this to a friend
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