Customer Ratings & Reviews

Dan was great got everything set up and configured the 2nd zone for me. He took the time to make sure all the inputs were working correctly.

Very Good service. All Geek squad reps are very knowledgeable and pleasant

What would I have done without Mike from the GS?! I never would have figured it out myself. GS is on my speed-dial....Unless you definately have the skills, use the GS.

The Geek Squad technicians arrived on time and were very courteous and friendly. They took the time to answer all of our questions. We were extremely satisfied with their service!

This receiver is wonderful. Easy to use. This is the second one of this brand we have purchased.

They did a great job explaining all the different things and very helpful

The technician installed all components and connected the five speakers to the av receiver. Also, assigned three different inputs to the receiver.

The agents disconnected the Bose Lifestyle V 35 from the Sony TV and reactivated the internal speakers of the TV. They also showed me how to operate the remotes.

The agents showed up on time as promised and completed all my projects as scheduled. They did an excellent job and explained everything along the way.

Derek and Nathan, the Geek Squad Agents, installed TV and setup up Denon receiver and Bose surround sound system to all work together. They Rock!

Very professional. Took their time explaining how everything work. Demonstrated the features of everything I had bought

It was what i needed to complete my purchase. It just made my Best Buy experience all that more awesome

The Geek Squad agent did an excellent job of setting up my new Receiver , so I only need one recover to operate my tv and surround sound system

I would have given a lower rating but the Geek Squad techs were very nice and professional. That said, I usually fix these things myself but after days of trying to get my Denon AVR to talk to my new Samsung TV I gave up and called them. I was disappointed (but vindicated) when they did pretty much what I did and couldn’t get it to work. The final suggestion from the tech was to switch from HDMI to an optical audio cable. She didn’t have one in the truck (odd when you know you’re resolving an issue like this) so they left with just the suggestion that I try that. I went out and bought the cable and….it still didn’t work but the squad was long gone and I still don’t have my surround sound working. It would be nice if they had a Tier 2 or 3 level of service that could augment the skills of the techs. I thought I did this review once and said I would like a call but never heard from the Geek Squad again.

The agents did a quick and great job of installing both TVs. They also did a nice job of explaining how the remotes worked.

Aaron the tech from the Frisco store who did my AVR install killed it. Best install ever. Kept me informed about his schedule. Knew all the answers and little tricks too.

Cody came to install an auxiliary antenna for a receiver that I had recently purchased, but with which I was having trouble getting an FM station that I liked. Cody quickly diagnosed the problem, that the original attached antenna with the receiver had not been uncoiled, so as soon as he did that I didn't need the auxiliary antenna. Cody quickly credited me for the auxiliary antenna plus his home visit since the attached antenna should have been uncoiled on the original installation. I really appreciated how quickly he diagnosed the problem and his honesty in telling me the issue.

Geek agent did exactly what was needed to get my audo system connected.

The guys who did our stalling were very knowledgeable, timely and did a wonderful job!

In these restrictive times of COVID, BestBuy has made it easy to upgrade and install my sonos and home theater. They provide great advice in selecting and installing equipment