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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 11 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,793 reviews
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional. He did his job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my screaming TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, asked questions about the problem and in a very short time had discovered why the problem was happening, explained the cause, and fixed the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV and A/V Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time and extremely professional in all their responsibilities. All work was completed in a timely manner. I am completely satisfied with the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Receiver adjustment is all that was needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent extremely helpful and very knowledgeable. Would definitely use him again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad was great to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and were friendly, courteous and professional. Showed up on time and hooked everything up neatly and cleanly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix by smart Geek Squad agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to fix my home theater sound system. I have a Sonos system and the sound was no longer coming out of my Sonos Beam and Sonos rear speakers. The agents were wonderful, considerate, knowledgeable, and friendly. Most importantly, they quickly fixed the problem and showed me how to trouble-shoot and fix it if it happened again. There were 2 issues. The Sonos system needs to be updated periodically (easily downloadable) and it needs to be plugged into the HDMI Arc port. Arc = audio return channel. I did not need to have any repairs, nor did I need any new equipment. Smart guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional, Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This crew from the Geek Squad made it easy. Professional installation and you never could tell that they were there after the TV was installed. Bravo!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geeks were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time. Evaluated what needed to be changed and fixed. Made the installation and explained everything. In short they were great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Job !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was completely knowlegeable about the system and how to get it set up. It works perfectly now and totally meets my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible install and help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb was outstanding and explained everything to me with my new LG tv and was careful bring items in and out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad solved my problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to the house and resolved everything in short order. They were knowledgeable and friendly. My systems work great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They completed the setup of my A/V Receiver, connected the TV, adjusted the speaker system, and reprogrammed my remotes to work with the new setup -- I'm totally pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitive bass woofer $499.00

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great sound, looks good, and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio device connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men connected an audio device to the tv. They were polite and pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Denon System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with the reinstall and short tutorial on usage of the new system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is AWESOME !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Onkyo Stereo Receiver was installed by the Geek Squad and it works perfect and we are very happy with it ! Thank for an excellent job. I will refer them to everyone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and fixed the TV to voice what channel was on in about 10 minutes when no one else knew how to fix. My brother cannot see well enough to see the TV menus and depends on the TV to let him know what is on.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Awesome setup!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AV setup was done thoroughly and quick. The Geek squad tech explained the process to me in a simple way where i could understand everything before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs were extremely knowledgeable, and were so helpful with hook up and checking through settings!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Synchronized my equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This man knew how to fix everything and put all my commands down on paper so I could follow them when he left. Loved the appointment.

    I would recommend this to a friend
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