Customer Ratings & Reviews

The Geek Squad Technicians are all so knowledgeable and helpful. We have a complicated system and they always are able to coordinate all the piece of our system.

I would have given a lower rating but the Geek Squad techs were very nice and professional. That said, I usually fix these things myself but after days of trying to get my Denon AVR to talk to my new Samsung TV I gave up and called them. I was disappointed (but vindicated) when they did pretty much what I did and couldn’t get it to work. The final suggestion from the tech was to switch from HDMI to an optical audio cable. She didn’t have one in the truck (odd when you know you’re resolving an issue like this) so they left with just the suggestion that I try that. I went out and bought the cable and….it still didn’t work but the squad was long gone and I still don’t have my surround sound working. It would be nice if they had a Tier 2 or 3 level of service that could augment the skills of the techs. I thought I did this review once and said I would like a call but never heard from the Geek Squad again.

The Geek Squad team were very professional, courteous, and efficient. I highly recommend them!

The Geek Squad is fantastic. They really know their stuff and get the job done fast and efficient.

The guys got everything set up and even made notes so I would know how to use equipment when they left!

The Geek Squad set up my receiver to all my devices and every thing works just fin.

Our installer did a great job. Unfortunately, we had to deal with scheduling problems.

The geek squad was the most absolutely professional and knowledgeable crew I have ever dealt with when it comes to audio-visual.

Another great job by our installer. She really enjoyed her work. Identified some problems and helped with the solutions. It was a very difficult placement and she dealt with it positively. Made sure we understood the functioning of the various remotes

The geek squad showed up on time, and really knew there stuff ! They connected my reciever to my TV, and got everything else working perfectly. I was very happy with there knowledge and professionalism. Thank goodness for the geek squad !

Geek squad is very knowledgeable and efficient with their time. It’s easy and quick to setup an appt.

Tyler came to set up my receiver, CD/DVD player and he discovered that it was an analog system. Fortunately for me the person that he worked on before me had the same issue so he just had to put on his thinking cap and he was off to the races. He took all the time that he needed to set up the cabling and then worked with me to teach me how to use the remotes.

The fellows they sent knew exactly what to and did it. They we polite and friendly.

Squad set up my new receiver to my cd, surround sound, tv and dvr. Two exceptional technicians. Helpful and patient.

They did a good job but my son was able to change it so I only have to use 1 remote with all my devices

This service technician was outstanding ! We've hired many professionals over the years--- he quickly diagnosed the issue and was very helpful.

These guys were like supermen! They mounted 2 TVs (including moving one from upstairs to downstairs), setup and connected a new A/V Receiver for one of the TVs along with the Blu-Ray, new Subwoofer, and an MP3 player. Then they setup, connected and programmed the new Harmony Remote as well as the controllers for the two additional TVs. Don't know how I survived before they were around! Additionally, they packed up everything, vacuumed and cleaned up all the areas, and they provided training on all the new equipment for me!

The guys were amazing. Everything is behind the wall. And clean save over 2000 on installation with total tech

Exceptionally talented and competent technician who setup our system!

Our Geek Squad agent Chris AKA Jonesy, has always been the BEST. Not only does he know the products we’ve purchased but he has the patience to go through “teaching “ mode for equipment and the necessary software! We’ve worked we him for years & so appreciate that opportunity!