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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Let them help!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second tv I have had Geek Squad set up. Very knowledgeable and friendly. Kept me updated on their eta. Everything set up flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle and associate did an excellent job hooking up all my tv media .... also made operable my outside remote tv ... you should give these guys a raise !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis was very informative & helpful he knew exactly what was wrong with my receiver and explained why did it happen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service on Denon AVRX3700 integrated network recei

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech member showed how to defeat start signal failure on Denon AVRX3700 integrated network receiver through use of its companion IR remote, However, my earlier request for the squad to bring a new TV IR remote to replace my original Logitech IR remote apparently was not relayed to the squad, and so I'm left with the original unit that now consumes batteries at the rate of two every 5 weeks, an unhappy circumstance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that set up my new tv were great. I would be happy for them install/repair any of my electronics. Friendly and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV SET UP LOOKS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great. The geek squad guys did a great job. Our TV set looks clean and neat. Perfect fit. They connected all of our devices. Everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam is GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam from GEEK squad is exceptional !!! he is so kind and knowledgeable and patient. he deserves a raise for how great he is!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old fashioned expert friendly and thorough service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were expert, friendly and installed my tv perfectly. Gave me good advice on its operation as well. I could not be more pleased

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Set-Up my Yamaha RX - A2A Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and helpful to me in setting up my Yamaha RX-A2A receiver. They knew the process thoroughly and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my AV Components quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents connected all my components and explained the results of the new connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salim and Osama were terrific. They installed all our equipment and even gave us "lessons" on how to use the remote. We would have them back in a heartbeat. Also, a shoutout to Andrew in the Haggerty Road Home Theatre department. He worked with my husband to give him advice on the installation, a quote that was competitive and facilitated an installation date that was quicker than we expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is friendly and good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Friendly , sufficient and right on time.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were courteous and very knowledgeable. Have used Geek Squad several times and never had any problems. Always professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surround Sound Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of using our Yamaha receiver. And the surround sound envelopes you. The woofer shakes your inner bones. What an experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my receiver quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knew what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad installed all my components quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed all of my components quickly and professionally, I am very pleased with my set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me se up my analog receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler came to set up my receiver, CD/DVD player and he discovered that it was an analog system. Fortunately for me the person that he worked on before me had the same issue so he just had to put on his thinking cap and he was off to the races. He took all the time that he needed to set up the cabling and then worked with me to teach me how to use the remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    awesome ppl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So knowledgeable and helpful. Even when I may ask silly questions, they weren't judgy but kind. Just a bunch of extremely experienced guys doing great work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very polite and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up. Everything worked great after it was setup. The team was very polite and they called me before coming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV AVR Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped setting the TV with my AVR. Works like a charm. Loving the setup with my 85" Sony TV.

    I would recommend this to a friend
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