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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,781 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job making sure my new TV worked perfectly with my Receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman came in and tried to adjust some minor things that for some reason were not working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. Everything is behind the wall. And clean save over 2000 on installation with total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for clarifying some of my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative went through my AV and television to correct interconnect. I learned a little bit, but it still isn’t working like I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Swapping TV and hook up to music system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents swap TV and connected TV to other devices to make system work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came on time and did a fantastic job resolving the issue I was having

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing, setting up, and explaining my receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service fast, efficient, comprehensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad set up my new receiver to my cd, surround sound, tv and dvr. Two exceptional technicians. Helpful and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent "Programing" of my Yamaha Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The requirement was to "program" my Yamaha receiver to allow for the connection of a hearing aid streamer. Was done in a timely and efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our new wall mounted TV with an older sound bar and speakers that we’ve had for years. Did a great job figuring out how to connect it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5.1 ceiling installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, friendly professionals from the Geek Squad accomplished an almost invisible setup of a wired system with no visible cords or cables. 4 people showed up on time and worked for about 4 hours. Most of what they accomplished was paid for by my total tech membership, saving me several Benjamins. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made sure everything was connected properly to the receiver and even updated the universal remote. Very nice and helpful and patient!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A/V Receiver, TV and Speakers Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek squad out three times. They were professional and seemed to try their best to set up my old Bose system. Never could get 2 out of the 6 speakers working or figure out why. I did not purchase the speakers, receiver or TV at Best Buy. But the teams that came, were helpful and tried their best to make it all work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installing Marantz receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and knowledgeable. We would definitely have them back again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    A/V Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my a/v, showed me some great shortcuts and were very professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad installed my home theatre system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was definitely helpful with the install of my item. really appreciate they're professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They were fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed and connected everything. They programed an extra controller for me and taught me how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of micro camcorder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working with the Geek squad. made my installation a success.

    I would recommend this to a friend
  • Cons mentioned:
    Receiver

    Rated 4 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. Need help resetting my receiver to my home theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Best Buy Geek Squad is the beat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to b the Geek Squad the installation of the new receiver was done correctly the first time. I'd still be trying to figure out what goes where. For that matter, this is true for most of the installation. The Geek Squad is outstanding!

    I would recommend this to a friend