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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,793 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    A/V Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my a/v, showed me some great shortcuts and were very professional

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installing Marantz receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and knowledgeable. We would definitely have them back again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up Receiver Quickly and Effiecientl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time. Got right to work and set everything up. Very Knowledgable on the set up. All systems were go on the other components that we had to connect and sync up!! Price was resonable for the work that was done and the knowledge they had to set everything up!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver quickly and on to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the old receiver and installed the new receiver in about 30 minutes. Everything worked properly the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supermen Installers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were like supermen! They mounted 2 TVs (including moving one from upstairs to downstairs), setup and connected a new A/V Receiver for one of the TVs along with the Blu-Ray, new Subwoofer, and an MP3 player. Then they setup, connected and programmed the new Harmony Remote as well as the controllers for the two additional TVs. Don't know how I survived before they were around! Additionally, they packed up everything, vacuumed and cleaned up all the areas, and they provided training on all the new equipment for me!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great customer experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was outstanding. Very knowledgable and took the time to walk me through everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great Best Buy customer service awful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great! Unfortunately they said they could not install the speakers that we bought, said someone else has to do that. We paid for the installation not sure why they did not arrange for everything to be done!!! They screwed up our first appt. and put us off for a little over 3 weeks! Then they can't do everything we paid for! Now have not heard when the job will be finished! We are having company over the holidays and are disgusted with your customer service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service technician was outstanding ! We've hired many professionals over the years--- he quickly diagnosed the issue and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out twice and both times were extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad Stereo Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was very knowledgable and did a great job of hooking everything up. A little light on explaining how everything works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great On time, Patient, Clear. Everything is working. I'm pleased .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did their thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad team installed my A/V reciever with no issues. I am completely satisfied with the team that came to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as always and they are so pleasant when talking to seniors

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install of my Denon AVR-X 1600H

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed my old receiver and installed my new one reconnecting all of my components and set it all up to work properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, professional and polite. Explained what they were doing as they did the install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of micro camcorder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working with the Geek squad. made my installation a success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5.1 ceiling installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, friendly professionals from the Geek Squad accomplished an almost invisible setup of a wired system with no visible cords or cables. 4 people showed up on time and worked for about 4 hours. Most of what they accomplished was paid for by my total tech membership, saving me several Benjamins. Couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service man was very knowledgeable about what needed to be done to get everything connected. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of iPADs for RING Monitoring Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad Individual quickly and correctly set up our iPADs to allow connection and display of our several RING home outdoor monitor devices. He also explained how to view timelines, etc, on our iPADs.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    We are satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came was very professional and made sure everything was working before they left. We are satisfied.

    I would recommend this to a friend
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