Customer Ratings & Reviews

Excellent set up by your tech team. They were on time and very knowledgeable.

Outstanding and very professional. Took there time and tested everything before they left. Couldn’t be happier!!

Very quick and professional installation, answered all my questions and works perfectly!

Bought a new entertainment center to accommodate a new TV. Once all assembled, the Geek Squad team connected everything to my receiver and tested to verify function. I got to enjoy my purchases much more quickly by not having to deal with the setup, and they made sure the cords/cables were neat giving a professionally installed look to my setup. I'm very glad I bought my Total Tech Membership and had the Geek Squad do this.

Noel, from your Geek Squad delivered my Yamaha A6A receiver and did an excellent job of setting it up and testing it to ensure everything worked properly, I have the Total Tech plan and will probably call for an appointment soon to have data transferred from my desk top computer to the new Samsung laptop. Excellent service from the Geek Squad!

Removed a VERY heavy plasma TV that was mounted around 6 ft high, replaced it with my new Sony that is perfectly level and centered above the mantlepiece. The installers were able to use the existing mounting hardware which was very important to me as I didn't want new holes drilled into the rock facade above my fireplace. Also, programmed what could be programmed, I use an older receiver so they did what they could, still very helpful. Very well done!

Great Service from the Geek Squad team. We were very impressed.

Professional, prompt, and friendly! Nice people who were very helpful!

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

All work was done quickly and correctly. Very professional and courteous

Very knowledgeable and kind. The equipment works perfect. Thank-you!

Geek Squad technician hooked up my B&W center speaker to my Marantz audio visual receiver and tied off the speaker wire running from my A90J Sony Television (I’ve been using as my center speaker). What a difference this make in sound! My technician went an extra step when asked to research codes for another AV in my game room. He proceeded to sync my TV to my old AV that I’ve been unable to for the last 3-4 days.

Chavis was excellent. Very professional and thorough.

Excellent Knowledgeable call before the visit Friendly Show step by step how to control the unit EXCELLENT SERVICE

The agent was knowledgeable and took his time to figure out what I wanted and then how to achieve that.

They came on time. Got right to work and set everything up. Very Knowledgable on the set up. All systems were go on the other components that we had to connect and sync up!! Price was resonable for the work that was done and the knowledge they had to set everything up!!

Perfectly mounted and connected! Could not have asked for a better experience!

Connected TV to all devices, Blu-ray, Cable, VHS and Receiver

The agent was able to connect my 10 year old Bose system to my tv with only one cord.

The service personal where great! They did the job in record time and with great expertise!