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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,799 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps connected everything and exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely amazing experience! Nicholas was timely, courteous and knowledgeable. I am so pleased with the outcome. I would definitely recommend him and the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install of receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie did a fantastic job with set up and explanation of all proceedures

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great team and great job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team was the BEST!!! Above and beyond what ytou would expect. On time, efficient, VERY knowledgeable and pleasant as an extra.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Antonio is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antonio is the best installer. Highly professional. Everything works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tech was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great! Very knowledgeable and left everything much better than before!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of connecting my new TCL TV to my existing sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connected my tv to the tuner via HDMI cable and the sound is better than ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his co-worker were completely awesome in getting our receiver set up! Extremely professional, knowledgeable, and helpful. He took the time to educate us on how to situate our speakers for best sound, work the receiver with the TV, organized the many wires, and offered to guide us on a new TV purchase when we were ready to upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added a new Yamaha RX-A2A receiver after our old Sony died. Installer did a very meticulous job of setting up with our complicated system (TV, cable box, blue ray, cd changer, streaming services, etc.), did a great job explaining how everything worked and interacted and then patiently answered all our questions. We’ve always had a great experience with the Geek Squad and this installation lived up to our expectations and previous experience. Would be more than happy to have this tech back in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Don't Know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tge Total Tech reinstalled the sound bar on another wall, he did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technicians worked their magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing!! They were polite, courteous, knowledgeable and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Saves frustration!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very friendly and helpful and professional job. Saved me a lot of time and frustration!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Demon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement unit is flawless . 1st unit wouldn’t stay on mute by when muted unless unit was warmed up .

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    AV, TV, Speaker Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and informative. Everything done to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding job very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job very knowledgeable Geek squad was very helpful in showing me how all the features on it worked with my TV

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Jesse did a great job setting up my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse finally set up my TV and sound system like it is supposed to be. He was very professional, unlike the original installers

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation was easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use with fantastic sound.eeks did a great job setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my receiver quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knew what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all devices to new receiver and took the time to instruct me on the use.

    I would recommend this to a friend
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