Customer Ratings & Reviews

The agent was outstanding. Very knowledgable and took the time to walk me through everything

They were great On time, Patient, Clear. Everything is working. I'm pleased .

The Geek Squad connected my audio receiver for surround sound, no easy process, with 6 speakers and programming a remote. I can control the receiver and TV audio with separate remotes, both of which were programmed by the Geek Squad. Well done!

The reps connected everything and exceeded my expectations.

Tech successfully and efficiently performed a somewhat difficult-up. (console from the early 00's...not very streamline)

The techs did a great job with the service i really needed, thank you

The installers were great! Unfortunately they said they could not install the speakers that we bought, said someone else has to do that. We paid for the installation not sure why they did not arrange for everything to be done!!! They screwed up our first appt. and put us off for a little over 3 weeks! Then they can't do everything we paid for! Now have not heard when the job will be finished! We are having company over the holidays and are disgusted with your customer service!!!

Mike and his co-worker were completely awesome in getting our receiver set up! Extremely professional, knowledgeable, and helpful. He took the time to educate us on how to situate our speakers for best sound, work the receiver with the TV, organized the many wires, and offered to guide us on a new TV purchase when we were ready to upgrade.

These guys were like supermen! They mounted 2 TVs (including moving one from upstairs to downstairs), setup and connected a new A/V Receiver for one of the TVs along with the Blu-Ray, new Subwoofer, and an MP3 player. Then they setup, connected and programmed the new Harmony Remote as well as the controllers for the two additional TVs. Don't know how I survived before they were around! Additionally, they packed up everything, vacuumed and cleaned up all the areas, and they provided training on all the new equipment for me!

Service man was very knowledgeable about what needed to be done to get everything connected. He was great.

Very knowledgeable team; they did a great job of setting up my new receiver.

Geek Squad removed my old receiver and installed my new one reconnecting all of my components and set it all up to work properly

This service technician was outstanding ! We've hired many professionals over the years--- he quickly diagnosed the issue and was very helpful.

Eddie did a fantastic job with set up and explanation of all proceedures

agents visited our house and rehooked up our Denon receiver to our surround sound system. they were very helpful and seemed to know what was needed and proceeded to check out all of our componets. in the process they found that we had a bad dvd player. they had one in their truck and hooked it up and i was able to pay them at that time. they were very capable and explained what they were doing. all in all a very good experience

The crew that came was very professional and made sure everything was working before they left. We are satisfied.

The Rocketfish device was easy to install and worked great to connect my stereo to my phone via bluetooth.

Very professional and glad I got this service. The geek squad highly knowledgeable

Agents did detailed analysis of sound configuration. Problem was with receiver.

The tech had some difficulties getting the center channel to sink with the AVR but he stayed with it until he got it going.