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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,793 reviews
  • Rated 5 out of 5 stars

    The new A-Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job with the service i really needed, thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Connecting Stereo to Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rocketfish device was easy to install and worked great to connect my stereo to my phone via bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replaced reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents visited our house and rehooked up our Denon receiver to our surround sound system. they were very helpful and seemed to know what was needed and proceeded to check out all of our componets. in the process they found that we had a bad dvd player. they had one in their truck and hooked it up and i was able to pay them at that time. they were very capable and explained what they were doing. all in all a very good experience

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad fixed my surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous service. The techs we’re knowledgeable and professional. The job was done quickly and correctly. The techs were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great, super friendly and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps connected everything and exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Set up receiver to tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered all questions and showed me how to work everything , remote and wire it up with a piece he did not have

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was very professional and had to the patience to explain things to me multiple times on how to work my new reciever.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my AV equipment & TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my spouse. According to him, the installer was professional, knowledgeable, and very organized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, Professional, engaging, accomplished all we needed done,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable team; they did a great job of setting up my new receiver.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questioned HDMI cable quality?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't connect properly, and was told could be issue with TV or receiver ,so exchanged receiver, to rule out, which was not the problem... New tech set up, and couldn't figure out why the TV and receiver and Roku were not functioning together...Just returned the Roku, which seemed to cause the interference.... Still looking for entertainment system proper setup.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good service by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had projector, projector screen, receiver and subwoofer installed. Good service by geek squad team.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each component wks. setup exactly as requested and are working fine. service was professionally rendered...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Go GEEK!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are so amazing and so professional! I can't imagine not having them do the set up and connectivity!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Techs are awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up our new Denon receiver we purchased. He did an excellent job, but we have always had great service from the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and glad I got this service. The geek squad highly knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his co-worker were completely awesome in getting our receiver set up! Extremely professional, knowledgeable, and helpful. He took the time to educate us on how to situate our speakers for best sound, work the receiver with the TV, organized the many wires, and offered to guide us on a new TV purchase when we were ready to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install of receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie did a fantastic job with set up and explanation of all proceedures

    I would recommend this to a friend
  • Cons mentioned:
    Receiver

    Rated 5 out of 5 stars

    Sound system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did detailed analysis of sound configuration. Problem was with receiver.

    I would recommend this to a friend
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