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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,799 reviews
  • Rated 5 out of 5 stars

    They took time with me on how to operate my contro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all my devices and showed me how they worked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service personal where great! They did the job in record time and with great expertise!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questioned HDMI cable quality?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't connect properly, and was told could be issue with TV or receiver ,so exchanged receiver, to rule out, which was not the problem... New tech set up, and couldn't figure out why the TV and receiver and Roku were not functioning together...Just returned the Roku, which seemed to cause the interference.... Still looking for entertainment system proper setup.....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a very thorough and patient job of aligning my projector with the screen. I wish I had called them sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent they did a great job, im happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad did another great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything connected works great. xxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Work done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All work was done quickly and correctly. Very professional and courteous

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an outstanding job setting up my new receiver and TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Worked great….for 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed it, it was a great job. The HDMI cable they made me buy stopped working, then my subwoofer cable stopped working and now the TV doesnt connect to the receiver. I cant get anyone to help me out. Go with a company that will actually back their installation up

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great work by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous & knowledgeable. Great job setting it up with our systems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to my home and installed my Denon Receiver. Quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and informative. She was able to answer any and all questions I had. I would use geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech set up receiver and made sure it would do what I wanted and explained how to use. Very good at what was expected and understanding of my requests.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Receiver installation so much smoother with them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Knowledgeable technicians with great support team.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my tv just fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my components and hooked them up excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    We are satisfied customers!would use again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional, he was prompt, he cleaned up after the job was completed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed a receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a new receiver for me and made sure that everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Rate!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the people that make Best Buy Geek Squad. I am a repeat customer, always excellent care!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    receiver installed efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came to the house were great and very professional pleasant and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians professionally installed the audio receiver quickly with no problems.

    I would recommend this to a friend
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