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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,781 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Keep them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your 2 installers could not be more helpful and professional. This is the second time we have enjoyed these 2 men in that manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up Our Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse did a great job setting up our MX 990 Universal remote. Now we can control all of our audio/video system from one device. Great Service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad got everything installed and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service Geek Squad provided in getting all my home theater equipment set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The bass is back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to disconnect the broken subwoofer and then install the new one. The wiring had to go through a tight cabinet and he managed it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, prompt, attention to detail, very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional installation, answered all my questions and works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They took time with me on how to operate my contro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all my devices and showed me how they worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yamaha AV Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shaun, the geek squad agent arrived promptly to connect my new Yamaha AV receiver to my existing components and explained all of the features to me. He even had to return to solve a minor issue. He is very good at what he does and detail oriented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Aces!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really understood audio and were finally able to explain my complicated 4-year old Yamaha receiver/amplifier to me. They hooked up all my speakers in a visually appealing way, coiled up my cords, and left me with a fully functioning system for everything from Smart TV to ancient VHS tapes. I'm completely satisfied--James and the Olympia Geek Squad rock!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seek a Geek, whenever you can.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They saved me hours of frustration. Everything works, as it's supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my speakers to receiver and hdmi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fix Geek kid was great Spent 5 minutes Very courteous

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent they did a great job, im happy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing our receiver and explaining it all before he left. Would recommend this service to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent Alex de la Torre was excellent in installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Alec de la Torre was excellent. He installed the unit

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly mounted and connected! Could not have asked for a better experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service ... done in 1 hour ... 98.5% of my concerns were resolved. I will use these guys in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad did another great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything connected works great. xxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is extremely knowledgeable and if they don't know, they tell you that and get someone else to assist. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install dvd and CD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Carlson did a fantastic job installing our DVD player and CD player

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    GREAT tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / connected stereo systems…. VERY knowledgeable and efficient

    I would recommend this to a friend