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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,806 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians set everything up expertly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up Our Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse did a great job setting up our MX 990 Universal remote. Now we can control all of our audio/video system from one device. Great Service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank You

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I really appreciate there professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nadeep was on time,extremely pleasant knowledgeable efficient and quite frankly, just a fun guy too talk tech with. I learned a lot observing him, and he answered all my questions in a timely manner. I highly recommend him.Top quality service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miracles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two wonderfully talented men repaired an ongoing problem that had plagued my audio/video system for the last 12 year connecting a surround sound system to a new TV. I am still unbelievably thankful. They accomplished what no one else could!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worker wouldn’t quit till it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech had some difficulties getting the center channel to sink with the AVR but he stayed with it until he got it going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kole installed my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians installed the receiver to all the components and the speakers. Works great. Kole had to come back and corrected one speaker installation. Well pleased with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable service, got the job done, explained what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marantz, KEF speakers, TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to our home to set up our Marantz Receiver, KEF speakers, TV wall mount, wiring and setup of the system were very professional, knowledgeable, and courteous. All these products purchased are are and the speakers sound great. Highly recommend these products and these two gentlemen to do the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitive bass woofer $499.00

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great sound, looks good, and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad covers for dumb owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect our tv and sound system together to connect to our sound system that was not working. Fast, efficient, friendly and a real pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my receiver quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and exceptionally friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of receiver and power control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Carlos came to install my new receiver and control deck they were amazing professional, respectful, patient and extremely helpful making sure we were aware of how to operate all remotes and made sure we understood all of the system . I would highly recommend these 2 geek squad guys. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made our transition to streaming easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Johnson installed our Roku devices so we can eliminate our direct tv service. Installed the harmony hub today. Taylor did an EXCELLENT job installing all equipment and explaining its use to us. VERY SATISFIED with Best Buy, in home advisor Brian Goodwill and Geek Squad tech Taylor Johnson. Taylor made our switch to "streaming" easy. Taylor is the BEST!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound system quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my speaker surround sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amy and her partner were stellar and knowledgeable with their service! I had my speakers all jacked up after I unhooked everything for a carpet install. I couldn't figure out how to get the surround sound working right again. It was much easier to have them come out and fix me all up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installers and excellent communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Victor 79

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job explaining all the different things and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service1 on time and clean. Team members were very nice

    I would recommend this to a friend