Customer Ratings & Reviews

Matthew Gonzales did an outstanding, efficient & knowledgeable reconnection of all our house speakers & equipment to a new Denon receiver. He went out of his way with a call back the next day to see if we had any more questions. Great service!!

Geek squad showed up on time, was efficient and friendly.

Matt and his team did a great job of connecting all the components, organizing them and bundling/hiding the cords. The went through and tested all the settings and had me listen to each option and programmed each field to my liking. Will be using them again for the next theater setup downstairs.

My installation was smooth. Perfect job, pleasant team!

Great installation and setup!!!!!!!!!!!!!!!!!!!!!!!

the team did a great job setting up the A/V processor.

The agent set-up my Denon receiver and connected all devices. I would have liked the service better if the agent could have taken more time to explain some of the functionalities of that device since it was new to me. But all is good.

Mike and his assistant did a great job. Competent, professional, courteous, and communicative. It was a pleasurable experience.

The service I received was impeccable. I am in a more rural area, and the two guys that came to assist were very patient with connection issues and went above and beyond to tune my audio system with a current system in place. I appreciate it!

Took to long and they cancelled on my delivery. Prefer pickup if possible

The job: set up my 75" tv (pedestal, not wall mounted), receiver (connect to existing wall/ceiling speakers) and subwoofer. Two agents showed up for this task. One essentially watched the other. The team ran out of speaker wire and had to return to the store (one hour round trip) for more. The leader of the two spent much of the time telling me about his prior jobs and the fancy sound systems he had installed. I got the impression my job was 'filler' for him and not really worth his time. I also thought he tried to rush through demonstrating how to use the products. To be fair, all three pieces were successfully installed, which was the primary reason for the job. I did not appreciate the 'that's normal and to be expected' response when I questioned the lip sync delay I now have when I watch TV through the receiver. I guess I have no choice but to get used to it.

Agent was extremely knowledgeable and very helpful.

I always get great service when the Geek Squad comes to my home. I have a complicated (for me) audio and video system that is too complicated for me to fix on my own. The Geek Squad comes out and fixes my issue and then spends whatever time needed explaining to me the service. I then get a tutorial on how to use the equipment.

The service tech.were both very good and connected my Pioneer receiver and did there job very well both get 5 stars from me excellant.

Installation team was very professional, but missed at a point and some of the cables are coming out. The cables put in the receiver are not properly secured so faced some issues.

Connected my outside speaker to my receiver. Everything works. I now can hear music outside.

Great experience. Solved our issue completely!!!!!

Alex was excellent at configuring the Denon receiver to our needs. This included multi room set up, tuning the surround sound in the living room, and explaining how to use the phone apps. We are so happy with the results.

Excellent setup process with Nicolito. He explained all the steps and recommended some useful settings.

The agent was fantastic. Installation went well and all the questions were answered.