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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,806 reviews
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived when scheduled, set my equipment up and talked me thru everything they were doing. They listened to the system to ensure it sounded good and then were on there way. GREAT JOB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eric did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric of the Geek Squad was very helpful in setting up our new Denon tuner. We are having a problem with its Bluetooth connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad In Home Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In Home Service was awesome. Kyra did an outstanding job putting everything together and went above and beyond the standard service. She was a true professional. I highly recommend the In Home Service plan with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Provides a very high-quality range of sound and makes your movie sound like you’re in the theater. I recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did they install my new sound receiver quickly and easily, the helped me with all my questions surrounding a speaker issue and discussion about cutting the cable cord. Super nice, extremely patient and eager to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall a good experience with Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job of setting up and installing media room. Projector was bad coming out of the box so a new one had to be ordered. They rushed it in a couple of Fay’s and came back on a Sunday to finish installing. Overall a good experience with the Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is so worth the annual fee. Our team was knowledgeable, efficient, clean and willing to answer all of our questions so that we had the best set up for our new Sonos whole house system. Highly recommend!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound system installed and working!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though nobody ever showed up for our original appointment, they called to apologize the next day, and actually gave us a new appointment for the day they called. The technicians showed up within the appointment window and efficiently set up my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had several guys come out and try and tackle this beast of a stereo system. My husband had and your guy is the only one that succeeded hallelujah. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Sahand, one of the Geek Squad techs, come in to finish our new receiver installation for us. He was excellent! On time, polite, timely and very knowledgable. We were so happy with his service. Margaret Mathews

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new Marantz and made sure that the whole TV set-up was working. They also made sure me all-in-one remote was connected to the new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member Austin is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin is very professional and very customer service oriented. He set up my equipment and installed the new receiver perfectly! He is a huge benefit to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Installation Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bradley and Assistant did an Amazing Job prepping my space and installing my New TV, Tuner, cabling, new surround speakers and surge protector!! Very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gio was terrific. He removed the old stereo equipment, integrated the new equipment with what remained, and adjusted everything to ensure that I had high quality surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My AV Processor Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician Mike is the best he can setup my av processor made sure everything i needed was setup to my satisfaction and also made sure I knew how to work everything, Mike is definitely an asset to the Geek Squad team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the service offered by geek squad; all the technicians are knowledgeable and perform an outstanding job. Geek squad has mounted the TV, installed in-ceiling 5.1 home theater speaker systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior to my husband skills, lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new receiver, my husband set up the old one and half of our components didn’t work, when we bought the new receiver we have installed and now everything is working and the sound is fabulous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out to hook everything up were awesome! They were knowledgeable and friendly! Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TRUE PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A true professional showed up at my door, went immediately to work, answered all my questions, was able to finally fix the issues with my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, Carter Cain did a great job. Recommend having this install done by Geek Squad.

    I would recommend this to a friend