Customer Ratings & Reviews

Agent keeped us informed of when he would arrive and did so on time.He then walked us thru what was to be done and went to work. Upon completion of job he reveiwed the remote for the tv.He stayed til we felt we understood how tv operated. Great person to work with.

While we were trying to update some of our smart accessories we ran into a problem and contacted Geek Squad for an agent come out. He noticed that are older flatscreen TV needed a processor to run sound through speakersWith its older technology. Once he said everything up things worked perfectly

The install of my TV and wall mount went perfectly. Nice and neat and quickly. The set-up of my receiver and programming of remotes, not so well at all. Still need multiple remotes to operate and no surround sound.

Our agent was Jarod Heintz. He had to troubleshoot our home theater set up and had the problem well in hand in a short period of time. He reset our remotes and explained the fixes he made in terms a non-geek could understand. I was very satisfied with his work.

Paul was very good. He set up the TV without any difficulties. He tried to set up our Bose system, but the Rep. ordered the wrong rear speaker stands and he could not complete the task. Gave us the internet address to order the correct stands. Awaiting them at this time.

The agent reset the connection between the receiver and TV, Blu-Ray/CD player, but he disconnected our Xfinity and now we can't access it. Additionally, the sound continues to cut out between the TV and the receiver. I realize this may be an issue with the device, but disconnecting the Xfinity clearly is not. I already submitted a review expressing my disappointment over the $140 I paid but heard nothing back. I think the technician meant well, but he was not able to deliver.

Thanks for perfectly setting my system up you exceeded my expectations as usual

All representatives were excellent. They worked well together and knew what they were doing. They were courteous to us and carefully showed us how everything worked. We were pleased.

the agents mounted and connected all my devices to my new 55" TV. the wires were a mess and the shelf they were on would not close into the wall unit with the old TV. the agents neatened up all the wires and the shelf now closes.

Upgraded my Home theater System and corresponding devices that required experienced Technical installation servicing. My systems are all synchronized with confidence to complete my installation needs.

I’ve had several guys come out and try and tackle this beast of a stereo system. My husband had and your guy is the only one that succeeded hallelujah. Thank you.

He was fantastic and brought my new tv and hooked it up and started everything up

I was very satisfied with the last home visit from Geek Squad. The technician was thorough and checked every to discover the issues we were having with our new A/V receiver. He explained everything as he worked which was appreciated. I highly recommend their services offered.

Excellent service. Shayne was pleasant, professional and most important, technically expert. He arrived on time and did his required work quickly and efficiently. He, and other Geek Squad members are a great resource.. G. Weinstein

The agents installed my new Marantz and made sure that the whole TV set-up was working. They also made sure me all-in-one remote was connected to the new receiver.

The service tech.were both very good and connected my Pioneer receiver and did there job very well both get 5 stars from me excellant.

A true professional showed up at my door, went immediately to work, answered all my questions, was able to finally fix the issues with my equipment.

Mike and his assistant did a great job. Competent, professional, courteous, and communicative. It was a pleasurable experience.

He was very knowledgeable. and courteous. always a good experience

The geek squad did a great job of connecting the new subwoofer to my old sound system!