Customer Ratings & Reviews

A true professional showed up at my door, went immediately to work, answered all my questions, was able to finally fix the issues with my equipment.

The man who installed my new 50' Samsung T.V. was Robert! He did such a terrific job that I was immediately impressed in that (1) He installed it by himself! and (2) that he did such a terrific job so quickly! Robert is very professional and very polite!

I’ve had several guys come out and try and tackle this beast of a stereo system. My husband had and your guy is the only one that succeeded hallelujah. Thank you.

I must say that I was thinking about cancelling my Total Tech membership; but then Jeff came out, diagnosed problems I had on two separate receivers (even though he was only dispatched for one), and came up with a great solution. I'm very pleased.

He came on time & fixed my problem. It was an easy fix.

All representatives were excellent. They worked well together and knew what they were doing. They were courteous to us and carefully showed us how everything worked. We were pleased.

The 2 installers did a great job hooking up my smart tv to my cable box, my stereo receiver, DVD player and my 2 speakers. It was not an easy task with all the different cables but they easily figured it out. Will definitely use the Geek Squad again. Money well spent.

The agents installed my new Marantz and made sure that the whole TV set-up was working. They also made sure me all-in-one remote was connected to the new receiver.

Did a great job and was done quickly. Very pleased

Punctual Covid safe Polite Knowledgeable Patient!!!

The two technicians did a wonderful job. They were courteous, professional and kind. The problem with our receiver was resolved and our new multi system remote was set up. Thank you for your much needed help. I don’t currently have the form with your names on it, forgive me, but you know who you are.

The agent was very helpful and connected all my remote devices to run the receiver, TV, and DVD player. He also set up my turntable and receiver. He thoroughly explained what setting on the remote controlled which device and how to use the receiver remote.

Bradley and Assistant did an Amazing Job prepping my space and installing my New TV, Tuner, cabling, new surround speakers and surge protector!! Very happy customer.

Upgraded my Home theater System and corresponding devices that required experienced Technical installation servicing. My systems are all synchronized with confidence to complete my installation needs.

Agents are on point, knowledgeable, and always carry themselves with the utmost professionalism, however, I do feel "rushed" after each service call and come away not fully understanding just what all went down with the service. As a senior (Law Enforcement-Retired) with advanced degrees in business administration, I consider myself above average when dealing with technical issues. However, when it comes to all the buttons and switches associated with TV and HI-Fidelity in today's market I want easy HIGH QUALITY and ENJOYABLE products, that's what I pay for and that is what I expect the Geek Squad to guide me through step by step, in a manner that is consistent with an A /B/ C/ approach to the enjoyment of my equipment, thus I conclude with "Listen to the music" meaning "your fan base" !!!

The agent (Antonio) was able to correct some earlier problem with the surround sound system and tested the components to make certan they were connected and working properly. I also requested removing any redundant speaker wiring which he did. I appreciate the responce and I an happy with the result.

The unit is working well now! It's good to know that the GEEK Squad is there when you need help. THANKS !

Austin is very professional and very customer service oriented. He set up my equipment and installed the new receiver perfectly! He is a huge benefit to your company.

The techs were very prompt, professional, and very knowledgeable. They installed and connected every component with expertise. They also made sure all components worked properly and made sure I knew how to use everything before leaving. Total Tech is totally worth the money!

Agent keeped us informed of when he would arrive and did so on time.He then walked us thru what was to be done and went to work. Upon completion of job he reveiwed the remote for the tv.He stayed til we felt we understood how tv operated. Great person to work with.