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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my new speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, friendly, respectful, knowledgeable and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was Jarod Heintz. He had to troubleshoot our home theater set up and had the problem well in hand in a short period of time. He reset our remotes and explained the fixes he made in terms a non-geek could understand. I was very satisfied with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted and connected all my devices to my new 55" TV. the wires were a mess and the shelf they were on would not close into the wall unit with the old TV. the agents neatened up all the wires and the shelf now closes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived when scheduled, set my equipment up and talked me thru everything they were doing. They listened to the system to ensure it sounded good and then were on there way. GREAT JOB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech did a great job with the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was very good. He set up the TV without any difficulties. He tried to set up our Bose system, but the Rep. ordered the wrong rear speaker stands and he could not complete the task. Gave us the internet address to order the correct stands. Awaiting them at this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Processor set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we were trying to update some of our smart accessories we ran into a problem and contacted Geek Squad for an agent come out. He noticed that are older flatscreen TV needed a processor to run sound through speakersWith its older technology. Once he said everything up things worked perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad strikes again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly set up the stereo receiver to the iPhone and the 10 speakers in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Shayne was pleasant, professional and most important, technically expert. He arrived on time and did his required work quickly and efficiently. He, and other Geek Squad members are a great resource.. G. Weinstein

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and polite young man. He explained what he was doing, and what was outstanding. He also helped me order the missing piece.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another top notch job from the Geek Squad techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians got the issued solved between our TV and the Stereo Amplifier. Keep up the good work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gio was terrific. He removed the old stereo equipment, integrated the new equipment with what remained, and adjusted everything to ensure that I had high quality surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my sound system for my home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were pleasant they did a good job cleaned up after themselves wore foot protection in my house all in all a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my A/V Receiver fast, and accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed old AV system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a repair on a 17 year old system. I was amazed that anyone could fix it. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go With Geek Squad....They Do Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the last home visit from Geek Squad. The technician was thorough and checked every to discover the issues we were having with our new A/V receiver. He explained everything as he worked which was appreciated. I highly recommend their services offered.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Hit and a miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my TV and wall mount went perfectly. Nice and neat and quickly. The set-up of my receiver and programming of remotes, not so well at all. Still need multiple remotes to operate and no surround sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Brent GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brent, was great got Amp 7.2 hook up and sounds great. He need a Raise he has my vote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supat Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While Geek Squad was thorough in the setup to include professional and courteous, I seem to have some intermittent issues with activating/turning on and off the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying my Denon AVR s970

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up ahead of time and were very courteous and helpful, I would recommend the Greek squad for setting up a receiver in your home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my receiver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no major problems with installing my receiver. They arrived on time and answered all my questions. The only complaint I would add is that they were in a hurry.

    I would recommend this to a friend