Customer Ratings & Reviews

Always happy with Best Buy products and services, use them often

Geek squad has done a fantastic job of what they’re doing. Sadly Best Buy customer service on the phone, emails, and in person has gave me terrible experience.

They hooked up fire sticks and synched my remotes. Tyrone was exceptional

the geek squad removed old receiver ,hooked up new receiver connected cables to tv, all speakers indoor and out door. also did mass cable cleanup. they were very efficient and neat and pleasant and took all the old cables away

Thanks to the geek squad for a great job. We really appreciate it.

The geek squad was knowledgeable and courteous. They were on time and got the job done in a timely manner.

The two “Geeks” who arrived were very efficient as they installed a new TV in the family room. They were respectful of the property and very friendly.

Due to some remodeling, our receiver was disconnected from the other devices and speakers and we were unable to get it reconnected properly. The Geek Squad agent reconnected our device to the TV and surround speakers so we could enjoy the sound again

Agents were efficient and polite. They fixed the problem in a few minutes.

I would highly recommend the Geek Squad to everyone who may need assistance with their electronic devices. They were extremely courteous, professional and diagnosed my surround system problem in a very short time.

Second time agents have assisted my install of older speaker system with a new Receiver amp to provide surround sound in "TV Room". Brad Lujan and his assistant Roman are terrific. including training me in use of remotes, features, etc.

The Geek Squad team mounted the new TV and set it up to work with my existing receiver. They were super friendly and answered all my questions. They made sure that I was completely satisfied and never rushed.

The 12 hour window for service is a joke-I won’t sign up for geek squad again. When they called at 2:30 to let me know they were in the way I asked if they could help take a tv down (they were delivering its replacement. Answer “ It will cost you!” - They sho up and the communication from the sales tech then was a joke - but they didn’t seem real enthusiastic about their job. One of the techs was laying on floor like he was about to take a nap, Techs came with a bad receiver and when they got back to the shop they cancelled the work order and did not reorder a receiver - but did somehow schedule a service call that I sat at home another day and that tech showed up - he didn’t have a replacement receiver smh. Worthless

Did a good job. Was having trouble with installation of Arcam music streamer. Technicians reviewed my system & explained what was causing the malfunction. Now that I understand the workings of the new streamer the music is playing great.

The home service team did the job efficiently and with great skill. They covered all the bases and got our new Harmony remote working beautifully. Pleasant and thoughtful in their work they patiently answered every question about our system.

Outstanding geek squad that’s why I have bought my last two tvs at best buy

Agent installed my surround sound system, and actually trouble shot and fixed my receiver

Robert Rice came out prior to install and put together a plan for my equipment. He was very professional, knowledgeable and answered all my questions. I rate him very highly.

Geek Squad guys were awesome. Hooked up my new AV receiver in no time. Were courteous and very knowledgeable.

Excellent initial install and great follow up visit by Lucas to get our subwoofer connected. The installers were diligent in making sure that our current theatre speakers worked with the new receiver.