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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,806 reviews
  • Rated 5 out of 5 stars

    Professional, courteous, and got the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Bestbuy set up my receiver, blue ray player, cable box, RV, and speakers. There was an issue with my old receiver (my fault, not theirs), but no problem. I got a different receiver and they came back at no extra charge and finished the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another top notch job from the Geek Squad techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians got the issued solved between our TV and the Stereo Amplifier. Keep up the good work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two “Geeks” who arrived were very efficient as they installed a new TV in the family room. They were respectful of the property and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new reeceiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS confirmed old receiver needed to be replaced. New receiver was installed in a timely & professional mnner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geoff and Aaron

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geoff and Aaron were so knowledgeable about set up and explained everything clearly. We would highly recommend these two! They simplified our system! We suggest their boss take them out for some surf and turf!;-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed new ceiling speakers in all of my rooms and installed my new Yamaha receiver….now I have music everywhere! Great professional and courteous team! Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets the job done!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Rodriquez called with approximate arrival time. He followed all the Covid guidelines. He did an excellent job in reconnecting all the cables to our receiver, blue-ray and CD player. We were very pleased with the service he provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heath and Brian were very professional and did a great job installing our surround sound system. We asked them for a slight modification that caused them to spend extra time but they did so with a smile. Exceptional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer was professional and early! what a unexpected surprise, he did a great job and my surround sound system sounds amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable. and courteous. always a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was fantastic. Installation went well and all the questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Using Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've worked with several members of the Geek Squad during my many TV installations and had an outstanding experience each and every time! They were ALL very knowledgeable and friendly and did an outstanding job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experienced installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris & Cody installed our system quickly and efficiently. You could tell they were experienced installers with technical expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent total job performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted multiple speakers and connected sound system completely. Very thorough and friendly. Made sure everything was working and that we had it hooked up through the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Definitely would recommend them again. They were very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer Recriver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a tremendous job of tuning on my DIRAC sound sytsem for my home theatre

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad strikes again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly set up the stereo receiver to the iPhone and the 10 speakers in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great geeks I still have details I’m not satisfied with but I think the Sony unit is not very user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Alisha ran wire from the back of my stereo into the basement then back up to the other side of the room. It sounds and looks awesome. These guys are real professionals. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 tries but satisfied

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took two visits with different teams, the end product is satisfactory. We had a mess, with replacing an old Bose system with wires and speakers throughout the home that needed troubleshooting

    I would recommend this to a friend