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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,796 reviews
  • Rated 5 out of 5 stars

    Experienced installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris & Cody installed our system quickly and efficiently. You could tell they were experienced installers with technical expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support. See review for 55" set-up under Flawless Geek Squad Performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed ou Denon Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install of Denon receiver. Greek squad tech very knowledgeable and professional caring out Covid guidelines. Took needed time to troubleshoot speaker connections! Great install wish I could temper his name! I definitely would recommend him highly. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team mounted the new TV and set it up to work with my existing receiver. They were super friendly and answered all my questions. They made sure that I was completely satisfied and never rushed.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Not our best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech said I needed a new subwoofer when he tested all the speakers, but looing in the back of the receiver it was not plugged in or connected. No instruction how to use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Devon, very professional , installation went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, This was not my first choice. The one I wanted was not in stock and company would not even take an order for six weeks. there was only one receiver on the shelf in stock . I took a chance turns out it works very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical Support and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Matt were awesome in the technical set up and then spent quality time with us making sure we understood the operational process. David also recently called to check in and make sure all was good! Great support!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did exactly what i wanted.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Got my stero working with sound coming out the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent initial install and great follow up visit by Lucas to get our subwoofer connected. The installers were diligent in making sure that our current theatre speakers worked with the new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ethernet cable run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Geeks ran Ethernet cable from the Ruckus switch in the utility room to the TV and the Sonos Arc sound bar in the living room. It was a 60 ft run through the attic. Fortunately, there was plenty of space to do the work. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two “Geeks” who arrived were very efficient as they installed a new TV in the family room. They were respectful of the property and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest Sales/Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent advised us that we did not need the item and it was returned to the store. I appreciated his honesty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member installed my new speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowlegable with electronics. The task was performed quite quickly. Her attitude was very positive, and she enjoyed talking about various electronic problems that I have experienced. She was very easy to speak with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad surround sound set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was knowledgeable and courteous. They were on time and got the job done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing as much as it has over the past few decades, I felt a little out of my element in installing my new system. The G.S. came in and hooked it all up for me, then went through the operations of how it all works. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job of fixing the issues I was having with my home theatre. They arrived on time, took extra steps to insure I was fully aware of the solution to the issues I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success with Projector

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and got us up and running!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home AV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why I didn't gibe 5 stars was the first receiver I purchased (a Sony) was bad and needed to be replaced. Your Install guys however performed first time and second visit as well to finish set up due to the bad receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talented and knowledgeable techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents were very professional and explained in detail how the new set up works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JPOII

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert Rice came out prior to install and put together a plan for my equipment. He was very professional, knowledgeable and answered all my questions. I rate him very highly.

    I would recommend this to a friend
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