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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,799 reviews
  • Rated 4 out of 5 stars

    AV Receiver Configuration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent configured my AV receiver for 2 zones and setup HEOS. Got the job done quickly and to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ethernet cable run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Geeks ran Ethernet cable from the Ruckus switch in the utility room to the TV and the Sonos Arc sound bar in the living room. It was a 60 ft run through the attic. Fortunately, there was plenty of space to do the work. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experienced installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris & Cody installed our system quickly and efficiently. You could tell they were experienced installers with technical expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing as much as it has over the past few decades, I felt a little out of my element in installing my new system. The G.S. came in and hooked it all up for me, then went through the operations of how it all works. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeck Squad setup my surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Todd setup my surround sound to operate thru my TV and all my stereo equipment independently. It sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member installed my new speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowlegable with electronics. The task was performed quite quickly. Her attitude was very positive, and she enjoyed talking about various electronic problems that I have experienced. She was very easy to speak with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my A/V Receiver fast, and accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent initial install and great follow up visit by Lucas to get our subwoofer connected. The installers were diligent in making sure that our current theatre speakers worked with the new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and experienced. Explained the set-up process and did a walkthrough of the entire set-up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home AV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why I didn't gibe 5 stars was the first receiver I purchased (a Sony) was bad and needed to be replaced. Your Install guys however performed first time and second visit as well to finish set up due to the bad receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job of fixing the issues I was having with my home theatre. They arrived on time, took extra steps to insure I was fully aware of the solution to the issues I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two “Geeks” who arrived were very efficient as they installed a new TV in the family room. They were respectful of the property and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Friendly & Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed my item. They were very professional, efficient and friendly. The item itself developed problems about a week after installation but does not appear to be related to the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support. See review for 55" set-up under Flawless Geek Squad Performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JPOII

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert Rice came out prior to install and put together a plan for my equipment. He was very professional, knowledgeable and answered all my questions. I rate him very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our in-ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Cody did a fantastic job. They were thorough, very courteous, and completed the work in a timely manner. They ensured that everything was completed and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming the A/V receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time and programmed a receiver that had not been set up originally due to a faulty remote. What could have taken me hours with some frustration they did in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest Sales/Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent advised us that we did not need the item and it was returned to the store. I appreciated his honesty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad surround sound set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was knowledgeable and courteous. They were on time and got the job done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians took my old TV down and got my new one up within 1hour. They were able to program the new system and fully integrate it with my surround system as well as with my IR master remote!

    I would recommend this to a friend
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