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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,799 reviews
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung 75" 8K TV. With the Total Tech plan the wall mount instalation was free. Brandon and his creww did an excellent job and even fine tuned the TV for optimum color and sharpness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqd took care of business INSTANTLY !!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyronne and Aaron were the crew and they were great. I needed some remotes sinc'd to the TV and a surround-sound system. They did it almost instantly. Very professional and are true ambassadors for Geek Sqd. Thank them again for me ..... Bob Maginnis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did exactly what i wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Got my stero working with sound coming out the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V setup is a Real Plus for Non Techies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian did a great job connecting our system and explaining how to use our remotes to maximize the combination of our OLED TV and our 7.1 Onkyo receiver and Polk Audio speakers. Without him, our experience would not have been as enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys mounted my TV on a wall mount. They went out of there to obtain special screws. It definitely takes two to mount a large TV. They helped with the compete set-up and were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a good job installing receiver. A replacement for complicated old system. He was very determined to get it right. It has a few hiccups that he could not get rid of but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talented and knowledgeable techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents were very professional and explained in detail how the new set up works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7.2 Sony Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided by Chip & Kevin! They setup my new Sony 7.2 channel receiver to my 85” television in my game room. Flawless execution and additional tips provided on getting the best out of my equipment! Great team, always impressed!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Somewhat Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected the receiver to the speakers and blue ray player ok, but I was really disappointed (and I mentioned this when I set up the service) when I told them I wanted to replace the speaker wires and they ignored me. The system works, but it wasn't a great experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed new ceiling speakers in all of my rooms and installed my new Yamaha receiver….now I have music everywhere! Great professional and courteous team! Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success with Projector

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and got us up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they’re doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had already hooked the new receiver up to our home theater setup but kept our appointment with the Geek Squad to have them check everything out. Glad I did as the rep tweeked the speakers and now they sound awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation my receiver to my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job setting up my receiver. Everything works great. No more issues with my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service but could not get the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey so I was trying to have my speaker wires for my surround sound system hidden behind the wall and unfortunately they could not get the hob done. They did try their best though and were very nice! I would work with geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-Up LG/C-3/83"

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and Highly Knowledgeable. Performance, singularly and collectively, outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficiency is effective and excellent for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last two services were very and efficient. It has been a six month effort. Skill sets matter and customer service attitude is a money plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined that the sound bar had, by itself altered its input and changed the input to the correct setting. He also advised that I should have had a remote for this sound bar which the original geek squad agent didn't mention

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very competent. Efficient. Friendly. Respectful of your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fine tunes Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to fine tune recent receiver install. And add the 2 rear surrounds to install. They also had to reconfigure the source vs volume setup. All done fine with some tasks needed to setup menu choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great a/v receiver hookup with my on-wall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was polite; wore his mask the whole time; and when he couldn't figure out how to dismount my TV, he called for backup help who arrived within 15 minutes. The techs made sure everything worked before they left.

    I would recommend this to a friend
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