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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,781 reviews
  • Rated 5 out of 5 stars

    Devon, very professional , installation went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, This was not my first choice. The one I wanted was not in stock and company would not even take an order for six weeks. there was only one receiver on the shelf in stock . I took a chance turns out it works very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical Support and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Matt were awesome in the technical set up and then spent quality time with us making sure we understood the operational process. David also recently called to check in and make sure all was good! Great support!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job of fixing the issues I was having with my home theatre. They arrived on time, took extra steps to insure I was fully aware of the solution to the issues I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed ou Denon Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install of Denon receiver. Greek squad tech very knowledgeable and professional caring out Covid guidelines. Took needed time to troubleshoot speaker connections! Great install wish I could temper his name! I definitely would recommend him highly. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficiency is effective and excellent for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last two services were very and efficient. It has been a six month effort. Skill sets matter and customer service attitude is a money plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming the A/V receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time and programmed a receiver that had not been set up originally due to a faulty remote. What could have taken me hours with some frustration they did in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Friendly & Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed my item. They were very professional, efficient and friendly. The item itself developed problems about a week after installation but does not appear to be related to the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our in-ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Cody did a fantastic job. They were thorough, very courteous, and completed the work in a timely manner. They ensured that everything was completed and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional. Tech was right on time. Go Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member installed my new speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowlegable with electronics. The task was performed quite quickly. Her attitude was very positive, and she enjoyed talking about various electronic problems that I have experienced. She was very easy to speak with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ethernet cable run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Geeks ran Ethernet cable from the Ruckus switch in the utility room to the TV and the Sonos Arc sound bar in the living room. It was a 60 ft run through the attic. Fortunately, there was plenty of space to do the work. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians took my old TV down and got my new one up within 1hour. They were able to program the new system and fully integrate it with my surround system as well as with my IR master remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed new ceiling speakers in all of my rooms and installed my new Yamaha receiver….now I have music everywhere! Great professional and courteous team! Great job!!

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Not our best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech said I needed a new subwoofer when he tested all the speakers, but looing in the back of the receiver it was not plugged in or connected. No instruction how to use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a good job installing receiver. A replacement for complicated old system. He was very determined to get it right. It has a few hiccups that he could not get rid of but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung 75" 8K TV. With the Total Tech plan the wall mount instalation was free. Brandon and his creww did an excellent job and even fine tuned the TV for optimum color and sharpness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing as much as it has over the past few decades, I felt a little out of my element in installing my new system. The G.S. came in and hooked it all up for me, then went through the operations of how it all works. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Stereo setup personnel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my home to setup my new stereo was very efficient, knowledgeable and a very nice gentleman. I recommend him very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys mounted my TV on a wall mount. They went out of there to obtain special screws. It definitely takes two to mount a large TV. They helped with the compete set-up and were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent wall mount tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the WIFI cast was blocking the receiver functions and the technicians were able to find and fix it. Excellent job.

    I would recommend this to a friend