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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,781 reviews
  • Rated 5 out of 5 stars

    Linda

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my speakers with my stereo. They also connected all the system. They looked at my printer as I had questions about it. They were very helpful and very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were amazing and efficient. Very polite and friendly and got the job done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, Professional and Thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who set up our equipment was very professional and thorough. They even answered my questions about other equipment I had previously purchased from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Bunches!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would I do without these guys??? They helped me out so much. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech Chris was amazing. Very helpful and informative and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my components quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and connected the surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy, prompt and professional... they are the best! They answered all of my questions and were extremely courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were respectful quick and friendly. I also appreciated they kept u up on there time arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A reason to let them do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Had him out a few weeks earlier to install my TV.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two service techs came to my home to hook up my receiver to the tv along with speakers and sub. After an hour and a half they got the speakers to come on. Sub still not working. Found a blown fuse on it but no replacement . Most of time they were looking up how to fix the problem on their phones. I could have saved the time and money and did the same thing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Better set up than I had before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did the receiver installation even better than I expected. They went above and beyond. The new receiver and the way they set it up was way better than before and also much easier to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both a them was great very professional and guide us in everything keep up the good job guys very happy with them thank you Austin Lesan.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad come out toget our Bose surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had problems ever since he has come out .I had to hire someone else to come out to fix it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A/V Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace old receiver with more current model to meet needs of new technology. The Geek Squad reps are very knowledgeable, courteous, patient and professional. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were great, however one day after they left, one part of the set up stopped working. so it would be good to have a follow up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This is a hard review to write.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had five different Geek Squad crews come to our house to install the Yamaha RX A2A receiver each of the crews were very nice with the exception of the last crew. NONE of the Geek Squad crews were able to get the system working correctly. Each Geek Squad crew contradicted the instructions from the previous Geek Squad Crew. As I said each of the crews were nice with the exception of the last. That makes this a hard review to write. Would I recommend Geek Squad service to a friend, I don't know. Maybe for another product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody was great once again. He always shows up early and is polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV / Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! would definitely use them again and price was affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad consultants walked us through installation and connection to internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad installed my TV quickly and easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were excellent… they showed up on time install my TV within 15 minutes and took my old equipment. Customer service and cleanup was excellent

    I would recommend this to a friend