Customer Ratings & Reviews

The agent came and set up the receiver to my surprise the receiver did not work with my Bluetooth phone. The agent tried to connect the receiver his phone too does not work. The agent advise me to return to Best Buy

My unit performed to all exceptions, I needed service to connect without a TV.

Christopher from the Geek squad was absolutely amazing. He was professional, knowledgeable and very personable. I enjoyed talking with him and learning about my new receiver. Thank you Chris for all you did.

Geek Squad did an awesome job setting up my receiver to my built in speakers. I highly recommend their service. It pays for itself after the first installation

The squad was on time and fixed my problems quickly. You can’t ask for more than that!

Had the Geek Squad team in my house twice now and both times were a great experience. They were clean, very nice, hard-working and got my equipment to work. Very pleased.

During the pandemic, Geek Squad followed all COVID protocols such as mask use, social distancing, and constant sanitation. Safety is definitely their #1 priority!

With Total Tech Best Buy came out and trouble shot the receiver had some issues. Then a diagnosis was given

Cost seems high for work done. Tech did a good job just could not get one of the speakers to work. We appreciated his communication for scheduling work and when he was on his way. Keep his appointments on time.

I really appreciate the Geek Squad service. They are professional, provide an excellent service, are respectful, knowledgeable, patient in explaining how the new technology works, and arrive masked in these days of COVID.

Agent adjusted the input to our receiver and reprogrammed the remote. Now waiting for a new receiver. Service was all satisfactory and done quickly.

Geek Squad associate got all my equipment connected to my new Denon AVR X4700 including a pioneer laser disc player, a Yahama media player, Sony 800 Blu Ray, DirecTV and Apple+ 4K. .

Geek Squad was persistent in installing my home theater while there was competitive resistance.

The technician went all out to make sure we were satisfied with the results of our TV setup. Definitely great service.

The 2 guys were excellent, stayed longer than I expected and made sure all the components were working properly

Grant was very knowledgeable, it was nice that he explained each step. The set up was faster than I expected. The instructions and practice afterwards alone was worth the fee. I wouldn’t classify him as a Geek

The guys were professional and so thorough. They spent some time figuring out why one old speaker was not working. Got it to work but not full. Did a great job.

Hello I’m writing to express my disappointment with the recent service experience at my home on Tuesday January 21, 2025. Unfortunately, the technician who arrived was unprepared and unwilling to complete the job effectively.    •   Upon arrival, he made excuses about tasks he couldn’t perform and claimed he couldn’t touch the camera, despite being reminded that his visit wasn’t related to the camera.    •   When asked, he seemed unaware of the purpose of his visit or what needed to be done.    •   He struggled to perform basic tasks like turning on the receiver and connecting it to the speakers.    •   He was unwilling to work unless my wife was sitting in the room with him, which felt unprofessional and unproductive. Overall, this experience fell far below the standard I’ve come to expect from Best Buy. The technician displayed no concern for whether we were satisfied with the service, and we’re now unable to operate our remote. I hope this feedback helps prevent similar experiences in the future. Please let me know how this matter will be addressed. We paid for this service. Sincerely, Reggie Kinsey

Cameron helped me set up an extra zone for my back porch. It works perfectly. He also helped me optimize my surround sound.

The agent was knowledgeable but the speakers didn’t make much of a difference.