Customer Ratings & Reviews

During the pandemic, Geek Squad followed all COVID protocols such as mask use, social distancing, and constant sanitation. Safety is definitely their #1 priority!

It was great to use the Geek Squad to hook up our surround sound. We are not good at electronics and they helped us with all of it. They talked in terms we could understand, would definitely use again.

The agent checked the diagnostic test on my home theater.

The Geek Squad was EXCELLENT in everything they did including all hookups with our multiple devices! They made it easy to operate everything - even better than it was previously.

they were great, however one day after they left, one part of the set up stopped working. so it would be good to have a follow up.

Communication prior to installation was excellent. Installation team was very friendly and knowledgeable. Installed my products efficiently and left everything clean when they were done.

We were having issues with our headset setup. Thomas from the Geek Squad in Trussville came and went above and beyond to make sure everything was connected and working properly. Highly recommend the Geek Squad!

Agent told me they would call Saturday as a follow up to the Friday appointment. The GEEK agents mounted the New TV and set up the New Sony receiver. The problem is, on several channels, there is no sound. Just Picture. Those that have sound, there is a delay between the voice and the mouth movement. . NO CALL. So I called and explained the problem to GEEK agent. Agent said he would put in a report and expect a call Monday. TODAY IS TUESDAY AND STILL NO FOLLOW UP.

Corey and Allen did a fantastic job. They were very knowledgeable, resulting in a very professional installation. If I need to use the Geek Squad again, I would specifically request these particular techs.

I had a 2020 model Denon which I'd used on my previous TV. I had run the Denon set-up. However, the Geek squad had found some subtle sound issues for the auto set-up which were corrected with their set-up

Great service ,great all around team someone you can trust and get the job done

On time , friendly, polite knowable. Clean, checked out the device gave me some information on my speakers and recommended another receiver that he felt would do better with my speakers .

The guys were professional and so thorough. They spent some time figuring out why one old speaker was not working. Got it to work but not full. Did a great job.

No problems with the installation or the products, but now I have no audio. It's pretty difficult to reach a live person to set up a service call to fix. Hope this generates some activity. Thanks, Randy Smiley

Agents did a great job. Equipment is phenomenal. Highly recommended

The agents connected my receiver to all my other equipment and the whole system sounds great. The install went very well and they clean up all the wiring very well so everything looks professional.

Installers were amazing and efficient. Very polite and friendly and got the job done fast.

They were respectful quick and friendly. I also appreciated they kept u up on there time arrival.

Our tech Chris was amazing. Very helpful and informative and was very professional.

Originally I was ready to give the Geek Squad 5 stars for installing my new Denon receiver. However, after they left I discovered the remote was programmed incorrectly and there wasn’t any sound coming out of my rear speakers. The remote sent a double signal to the TV turning i on with everything else and hen turning the TV back off. The rear speakers were never tested and had to be turned on when they returned. When I contacted them about the remote and speakers, they immediately set up another call 3 days later and got everything working properly without another charge.