Customer Ratings & Reviews

No problems with the installation or the products, but now I have no audio. It's pretty difficult to reach a live person to set up a service call to fix. Hope this generates some activity. Thanks, Randy Smiley

The agents connected my receiver to all my other equipment and the whole system sounds great. The install went very well and they clean up all the wiring very well so everything looks professional.

The Tech was really knowledgeable and professional

The two servicemen that assessed my stereo issues then installed my new receiver were excellent. Very knowledgeable, polite and efficient

Geek Squad determined that my Comcast “box” was defective; & as soon as I can exchange it, they will come back & complete job.

With Total Tech Best Buy came out and trouble shot the receiver had some issues. Then a diagnosis was given

Great crew. Very knowledgeable and efficient. They saved a lot of my time as it would have taken me much longer to set up.

The technician went all out to make sure we were satisfied with the results of our TV setup. Definitely great service.

Cameron helped me set up an extra zone for my back porch. It works perfectly. He also helped me optimize my surround sound.

The Geek Squad consultants walked us through installation and connection to internet.

Geek Squad brought two people to set up my tricky audio system with Sonos amp and controller. Great job making something out of nothing.

Originally I was ready to give the Geek Squad 5 stars for installing my new Denon receiver. However, after they left I discovered the remote was programmed incorrectly and there wasn’t any sound coming out of my rear speakers. The remote sent a double signal to the TV turning i on with everything else and hen turning the TV back off. The rear speakers were never tested and had to be turned on when they returned. When I contacted them about the remote and speakers, they immediately set up another call 3 days later and got everything working properly without another charge.

Did a great job. Had him out a few weeks earlier to install my TV.

The 2 guys were excellent, stayed longer than I expected and made sure all the components were working properly

The agents installed two different surround sound systems, mounted two televisions, and were extremely knowledgeable and professional. They ensured I knew how to operate each piece of equipment.

The agent connected my devices correctly with the exception of the streaming apps which do not have any sound. I have been traveling and have not gotten back to the geek squad to update them

Micah and Nick were very helpful. They explained what they could and could not do on this visit. They problem solved to help me ultimately get what i want when they come back. I couldn't be happier.

Professional and courteous staff. I never thought I would buy the annual Geek Squad plan yet I am so glad we did. We have used them for numerous things and we have saved a ton.

The agents set up my TV and connected the surround sound.

The agent was knowledgeable but the speakers didn’t make much of a difference.