Customer Ratings & Reviews

Geek Squad determined that my Comcast “box” was defective; & as soon as I can exchange it, they will come back & complete job.

Great crew. Very knowledgeable and efficient. They saved a lot of my time as it would have taken me much longer to set up.

The agent was knowledgeable but the speakers didn’t make much of a difference.

The two servicemen that assessed my stereo issues then installed my new receiver were excellent. Very knowledgeable, polite and efficient

Communication prior to installation was excellent. Installation team was very friendly and knowledgeable. Installed my products efficiently and left everything clean when they were done.

It was great to use the Geek Squad to hook up our surround sound. We are not good at electronics and they helped us with all of it. They talked in terms we could understand, would definitely use again.

Geek Squad brought two people to set up my tricky audio system with Sonos amp and controller. Great job making something out of nothing.

Very friendly, flexible on time of service, very knowledgeable. My only suggestion would be to allow the customer to "drive" and use the remote so they'll know how to do what you are showing them.

the agents have been very supportive and professional. Especially want to commend Ezra Davis for his excellent work.

On time , friendly, polite knowable. Clean, checked out the device gave me some information on my speakers and recommended another receiver that he felt would do better with my speakers .

Hello I’m writing to express my disappointment with the recent service experience at my home on Tuesday January 21, 2025. Unfortunately, the technician who arrived was unprepared and unwilling to complete the job effectively.    •   Upon arrival, he made excuses about tasks he couldn’t perform and claimed he couldn’t touch the camera, despite being reminded that his visit wasn’t related to the camera.    •   When asked, he seemed unaware of the purpose of his visit or what needed to be done.    •   He struggled to perform basic tasks like turning on the receiver and connecting it to the speakers.    •   He was unwilling to work unless my wife was sitting in the room with him, which felt unprofessional and unproductive. Overall, this experience fell far below the standard I’ve come to expect from Best Buy. The technician displayed no concern for whether we were satisfied with the service, and we’re now unable to operate our remote. I hope this feedback helps prevent similar experiences in the future. Please let me know how this matter will be addressed. We paid for this service. Sincerely, Reggie Kinsey

The agents hooked up my new receiver and stayed to make sure it connected properly.

Love Magnolia and Geek Squad. They made certain everything works as planned. They tested carefully. Much appreciated

Great sound and just a great overall piece of equipment

We were having issues with our headset setup. Thomas from the Geek Squad in Trussville came and went above and beyond to make sure everything was connected and working properly. Highly recommend the Geek Squad!

Did the job I requested. I will use geek squad again for future needs.

Corey and Allen did a fantastic job. They were very knowledgeable, resulting in a very professional installation. If I need to use the Geek Squad again, I would specifically request these particular techs.

I had a 2020 model Denon which I'd used on my previous TV. I had run the Denon set-up. However, the Geek squad had found some subtle sound issues for the auto set-up which were corrected with their set-up

Great set up for my Marantz receiver! Didn’t like the sound before having it professionally done. What a difference! Thanks Matt

the annual price paying for the tech support,, is really worth it , as it gives you so many offers when you join the annual membership.