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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek Squad very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad determined that my Comcast “box” was defective; & as soon as I can exchange it, they will come back & complete job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SET UP SOUND SYSTEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT CONNECT MY SOUND SYSTEM AND MADE SURE IT WAS WORKING GOOD AND WE WERE SATISFIED WITH THE SOUND, VERY PLEASE WITH GEEK SQUAD SERVICE. GREAT JOB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and efficient, and he optimized my home entertainment center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon Receiver Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jean Cenatus installed and set up new Denon receiver After Jean adjusted the receiver my in ceiling speakers sounded much better than before!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous. Not as knowledgeable as I would have expected. I was told when purchasing the amplifier that I would be able to connect it to the mc66 amp. And apparently it doesn’t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Very knowledgeable and efficient. They saved a lot of my time as it would have taken me much longer to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the annual price paying for the tech support,, is really worth it , as it gives you so many offers when you join the annual membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimized receiver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameron helped me set up an extra zone for my back porch. It works perfectly. He also helped me optimize my surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job from start to finish. I had no questions on any of my new products when they left. Punctual, clean polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a fantastic job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great about hooking up my speakers and new receiver and tv. They were really quick too. We really appreciate all their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never cease to deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is hands down an excellent service for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech install (processor set-up/A/V Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great -- personable, intelligent, competent, exceeded our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and personable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was personable and professional when he connected my tv to my a/v system. He took the time to demonstrate and explain the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician went all out to make sure we were satisfied with the results of our TV setup. Definitely great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad correct the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get tv straight and did not tell me about a different wall mount that would correct the problem. After contact with the Geek Squad, the problem was corrected and tech was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to my house gave me just what I wanted, my receiver to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV Equipment Re-Assembled

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents re-assembled all my equipment after it had been removed in order to lay a new wood floor. They made sure everything was working properly and were pleasant and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up for my Marantz receiver! Didn’t like the sound before having it professionally done. What a difference! Thanks Matt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of the best geek technicians install my tv and set up my receiver so I could get the best sound quality. Best Buy is the way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devise for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need it this for tv I bought and my sales person recommended it. Most importantly I don’t have to know any thing since geek squad does everything for you

    I would recommend this to a friend