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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,806 reviews
  • Rated 5 out of 5 stars

    great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't say enough about geek squad. they have always come through for me every time i have had a problem. i will continue to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job as always !

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a great job by the Geek squad I have told a lot of my friends about all of the positive work that I get when I I need to use their service !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained Everything!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chip Denny was the best representative from the Geek Squad I’ve ever had work on my system. He was kind and explained everything. Delighted with their work and both gentlemen were terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to get everything back and running after a hard reset on our receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were respectful quick and friendly. I also appreciated they kept u up on there time arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon S560H Receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Total Tech Best Buy came out and trouble shot the receiver had some issues. Then a diagnosis was given

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing and setting up the receiver. They explained how to use it with our other components. Tell them thanks for everything!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael the Super Tech1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael set up my home Teather system. He showed me how to work it to gain the most out of it. He is a great technician, and a good teacher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 8K Samsung and matching Denon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys were excellent, stayed longer than I expected and made sure all the components were working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subwoofer WiFi receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Brian were excellent. Absolutely no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents have been very supportive and professional. Especially want to commend Ezra Davis for his excellent work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great group of guys that did all the right things for my indoor speaker setup to sound amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were amazing and efficient. Very polite and friendly and got the job done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We loved our Geek Squad Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new system was set up by the Geek Squad team. We LOVE these guys! They were so respectful with us and great at their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magnolia and Geek Squad are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Magnolia and Geek Squad. They made certain everything works as planned. They tested carefully. Much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A room full of sound!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and efficient when working in our home. They were able to hang our TV's and connect our surround sound making our home look and feel very inviting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot DVR to new TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most helpful, did what he could. As DVR is still under warranty with Best Buy, he suggested replacement of the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonder

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and checked out my system. They determined the problem wasn’t my receiver, but my TV was starting to go out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cdobbs

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service ,great all around team someone you can trust and get the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad did a great job installing and setting up our surround sound system. They were very knowledgeable, answered all our questions. Great guys.

    I would recommend this to a friend