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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,799 reviews
  • Rated 5 out of 5 stars

    Smart tv purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Agents are great. Polite professionals with a sense of humor. We are happy the home installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my audio system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the audio system professionally and was very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reggie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reggie did a great job. He understood what needed to be done and took great care in accomplishing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competently professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents determined that they could not complete the order due to the age of one of the devices and canceled the work order and canceled the charges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Helped

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Learned functions not used before. That was really helpful in enjoying the surround sound at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jarod is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents recommended the right systems setup for my apartment and made sure that I fully understood the proper operation of both audio and video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and Zion rock! They were prompt, clean, professional, took time to make everything look fantastic. I would highly recommend this install crew!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having water damage the Geek Squad was able to assist us in a consultation in replacing our damaged equipment and everything works like brand new!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New speakers to old stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came on time with the products I had ordered, and connected everything quickly. He took the time to explain to me how everything worked. I couldn't be happier.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Not Complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not set up sub woofer because the said it needed a special wire. It didn't. Wire was the right one and plug ins were on amp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly and with high quality service installed the new receiver. They were very professional in their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV Receiver Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job setting up my receiver and connecting my home theater. I am very happy with Geek Squad and highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon Instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and very knowledgeable about the product. They carefully replaced the old receiver and fine tuned all speaker settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater technical support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our speakers and checked out our home theater system. He explained the setup and showed us how to operate the system features and remotes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and able to get everything setup and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in set up my system. They made sure the system, speakers and remote was working properly before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Great Professionals! They did a phenomenal job setting up my theater room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent audio service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my speakers to TV and new receiver in our family room. He also fixed the connection for sound bar attached to the TV in our master bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member arrived on time, did the install, answered our questions and solved some problems we were having. He did an excellent job for us. We are 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my AV Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Joey were awesome. Both were knowledgeable and very polite. Very positive experience. I recommend the total tech coverage.

    I would recommend this to a friend
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