Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,806 reviews
  • Rated 5 out of 5 stars

    Equipment hookup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so kind to work with. Explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home theater and sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane was excellent!! I highly recommend his service and expertise! I have been in retail management for 35 years, and Shanes customer service is tops on my list!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad conscientious and thorough.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent. Patient and thorough. Although follow questions up a bit of a challenge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my audio system quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the audio system professionally and was very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expanded Zone 2 Capabilities

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video processor works as advertised. Installation expanded the capabilities of my older receiver to allow multiple audio sources to play through Zone 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio visual setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this guy was quick efficent, he would of been done even sooner if I had already had the part I told him I had, I was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents skillfully set up my new receiver, but it still doesn’t play my FM Radio stations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that installed our TV and sound system were awesome. I couldn't ask for a better install. 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reply

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad did an excellent job sending this up in my home theater!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Speaker set up for surround sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was good while present but have been trying to get in contact with Mike with no success and have left vm and texted to follow up with setting up speakers wirelessly. Long story short nothing was really accomplished other than getting a list of items I was lacking that I needed to purchase to complete set up. I now have items and still not set up. 50.00 bucks in for a service plus what i had spent on supplies and I'm still in the same position.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable, prompt, informative and respectful service. Could not ask for anything more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job from super people!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George and James are the best! Knowledgeable, efficient, friendly. They knew exactly what to do to get our sound system humming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job connecting up my new equipment and instructing me in its use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my system quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men set up my telivision and demonstrated everything in a very proffesional and enternaining manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vince and his assistants were awesome, very efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New speakers & subwoofer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to do the router modem as planned, still waiting to hear how to solve problem! He Had to go back to store to pick up missing product. Unanticipated Delay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents replaced my receiver and programmed my remote quickly and explained everything we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of mounting our tv and making sure it was not only level but positioned best for viewing too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hook up to the existing speakers and receiver was additionally wonderful. Down town home owners have not complained of the volume, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup receiver quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my new receiver in great shaping working with great sound

    I would recommend this to a friend