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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,799 reviews
  • Rated 5 out of 5 stars

    AV Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that installed our TV and sound system were awesome. I couldn't ask for a better install. 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was efficient and helpful. Staff member was on time and did what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient. They answered all my questions and its sounds awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed extra task well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent agreed to swap an ethernet cable for my tv, which has nothing to do with the speaker installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and wifi Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the TV the agent hooked up the receiver and wifi and made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job from super people!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George and James are the best! Knowledgeable, efficient, friendly. They knew exactly what to do to get our sound system humming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Denon Suround sound amp and radio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel was a very courteous and outgoing person. He did the job and asked if I needed anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of mounting our tv and making sure it was not only level but positioned best for viewing too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reps were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felix was patient and knowledgeable. There were multiple issues to deal with including setup of TV, remote and receiver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New speakers & subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to do the router modem as planned, still waiting to hear how to solve problem! He Had to go back to store to pick up missing product. Unanticipated Delay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great job on receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver hook up went great - they balanced the sound and made it so easy to know what device was playing sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Hassle-Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician swapped out the defective unit still under warranty and replaced it with the new Denon receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and set up. Very professional staff (Ben, Ricky and Collins). BBQ time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always The Best Support

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Geek Squad. They arrived in time. Knew what they were there to do. Got it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my surround sound fast & got it sounding how it should be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Outstanding !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home and set up my new Arcam AVR 390 Receiver. They did an outstanding job. Geek Squad is very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved problem of receiver shutting down.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This group of agents were finally able to find the problem. It was a process of elimination but they were successful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help set up Yamaha receiver to work with fire stick using Directv Streaming. Courteous, professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy solution

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician resolved connection problem in less than 5 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expanded Zone 2 Capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video processor works as advertised. Installation expanded the capabilities of my older receiver to allow multiple audio sources to play through Zone 2.

    I would recommend this to a friend
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