Customer Ratings & Reviews

Great service from Geek Squad. They arrived in time. Knew what they were there to do. Got it done!

Great agent. Knew what he was doing. Completed job in a timely matter. Solved all issues.

After installing the TV the agent hooked up the receiver and wifi and made sure everything was working correctly.

good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

BB Magnolia tech crews are great help to install products.

Our Crew member was efficient and professional. JOb was completed.

The Geek Squad team that installed our TV and sound system were awesome. I couldn't ask for a better install. 100% satisfied.

Receiver hook up went great - they balanced the sound and made it so easy to know what device was playing sound

The technician swapped out the defective unit still under warranty and replaced it with the new Denon receiver.

The technician did an awesome job setting up my LG sound system.

The two techs showed up on time and had our tv mounted and components connected very quickly...answered questions and demonstrated different options with the remotes.

Felix was patient and knowledgeable. There were multiple issues to deal with including setup of TV, remote and receiver.

Service was excellent. Installers went above and beyond to make sure the prices was done right and clean up was as if they were never here. However, I am still waiting on follow up on a needed cable. I’ve gone up to the store 3 times (including today) and still have not gotten any closer to having this resolved.

George and James are the best! Knowledgeable, efficient, friendly. They knew exactly what to do to get our sound system humming.

The agents did an excellent job of mounting our tv and making sure it was not only level but positioned best for viewing too!

Set up HEOS and connected system to wifi. System was complicated, and they worked through it pretty well. They spoke poorly of the HEOS system, though.

Had 2 tv’s delivered and mounted on wall replacing previous mounted tv’s. Because I had a home theater system I had to pay $60 extra to be sure the new system would work properly with my existing Home Theater, Also no instructions about either TV’s were furnished, no introduction to this new 75” tv, thank you You Tube, when this service guy arrived the first thing I noticed he didn’t have any tools or equipment, then he looks around at my amp & speakers after playing with the remote changing channels & source connection then everything went silent & he tells me he didn’t know what was wrong & his time was limited so he’d have to leave but I could have another technician come fix it, this obviously inexperienced technician thought he was going to come in my house with a working system connected with optical fiber cable, tells me it was my outdated system that was my problem, I said my system was working fine when he came in my door & could he put everything back the way it was when he arrived, he continued to play with the remote control until I said can you at least connect the HDMI Cable I had purchased for this update but he continued to insist my Amp,Speakers & wiring all were my problem and I need to replace them ALL ! In closing my whole purpose was to make sure this NEW TV was correctly connected to my already working Home Theater System, after 20-30 minutes the sound came back on, I was done with this guy, I normally would have told him to get his tools and get out of my house once my system was working but I couldn’t do that because he didn’t have any tools.

So maybe I expected too much. I paid to have the AV setup. I mean I wanted the new AV full of sound out of the speakers if I wanted like my old Pioneer but no. The tech clearly didn’t know the software Dirac live so he simply wired it and turned it on and it sounded awful. I was about to return it and then I got on YouTube. Setup Direc live myself calibrating my speakers correctly and what do you know, rockin those speakers and subwoofer sounding fantastic!! So while the tech was polite and wired the system, he didn’t “setup” the system. I had to do research and do it myself. He admitted he didn’t know Pioneer AVs just Denon and Marantz well Pioneer is light years better than those two with Dirac live. That is why I bought it!! So sadly I was disappointed in the tech support I have bought for $200. I won’t be using them again.

The agents did a great job connecting my new speakers to my new receiver.

This group of agents were finally able to find the problem. It was a process of elimination but they were successful.