Customer Ratings & Reviews

Jacob was outstanding. Fast set up, addressed all my wishes!! great job & extremely happyy with Jacob

Agent arrived late and checked out my Onkyo receiver and component parts to see if everything was connected correctly. After about 30 min. he said all was connected right and that I would need to contact TiVo to upgrade their service to my unit, which I have done. Felt he was in a rush to finish as it was Saturday afternoon. He did what was requested hence i would recommend the service, just was looking for more help. I have used Geek Squad before and will use them again.

Help set up Yamaha receiver to work with fire stick using Directv Streaming. Courteous, professional and knowledgeable.

Called in advance of coming, came in time, worked from the moment technician arrived and everything went smoothly...despite the complexity of the set up. Very happy.

They had everything up and running perfectly in less than an hour. Blew my mind how fast and easy it was for them. Saved me hours of messing around with it.

Ed was extremely helpful and patient with our questions. Did a great job, very knowledgeable.

The agents completed installation of receiver and installed Roku

Agent does a great job with the speaker installs and setup throughout the home.

They were great. The engineer Cyril is superb. No nonsense guy.

Agents was very knowledgeable and professional. I will se again.

Geek Squad came to my home and set up my new Arcam AVR 390 Receiver. They did an outstanding job. Geek Squad is very knowledgeable.

The agent was knowledgeable, friendly and efficient.

Great service by geek squad..u call they schedule. Voila

John was very kind and knowledgeable! He did a fantastic job setting up my Stereo system with receiver, etc.

Did a great job! Would recommend Best Buy to anybody and everything was done professionally.

Tested all the existing surround speakers and set up and installed the new blue tooth receiver

Total did the set up for our new TV ERasy to make appointment, technician arrived on time and was very knowledgeable

Will Szczerba is an amazing guy! Very knowledgeable, friendly and always on the ball if I need anything! BB luck to have him! Thanks Will!

Service was good while present but have been trying to get in contact with Mike with no success and have left vm and texted to follow up with setting up speakers wirelessly. Long story short nothing was really accomplished other than getting a list of items I was lacking that I needed to purchase to complete set up. I now have items and still not set up. 50.00 bucks in for a service plus what i had spent on supplies and I'm still in the same position.

I purchased a Samsung QN65S90C TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP !!