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Customer Ratings & Reviews

Your price for this item is $369.98
The comparable value price is $369.99

Customer reviews

Rating 4.6 out of 5 stars with 124 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-124 of 124 reviews
  • Rated 5 out of 5 stars

    Great Printer for small office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. Highly recommend. Perfect for the office or school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer……………………………………………………………………………………………………….: This

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy Brother Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!!!! Complete piece of Junk. There were several favorable reviews that convinced me to buy. A few bad, but I was skeptical. It appears to be a lottery. Either you get a great product or a piece of crap. I got the crap!!! Less than 6 hours with the product. I have used up over 100 sheets trying to print a 3 page document. I need this to be wireless, another thing I sought. Even with it being about ten feet from the router it keeps dropping the network repeatedly. I only have about 7 items on the entire network. Most are off. I have cleaned the heads at least 15 times. It will print a good sheet of paper and 3 pages later the ink heads are clogged and I have lines and missing spots. As I said I have spent over 100 papers trying to print a 3 page document. It will stop and "think". Pause for minutes in between sheets. It will start printing and then end abruptly halfway through the page. It took at least an hour for the firmware to update. Customer service keeps saying they have a longer than usual wait. At least an hour. I held for an hour and a half and they never answered. Called back again and the automated service said they would call me back in an hour. Three hours later I am back on the line on hold because they never called me back. I cant believe how horrible the experience has been. Prior to buying I called customer service. I needed a printer with duplex scanning capability. Their own technicians could not agree. One said yes, the other tech I spoke with on the second call said no. BROTHER you have left a lasting impression of incompetence and unprofessionalism that I will never forget. I will also make sure that everyone I ever speak to hears of how horrible this day has been. I never thought it was possible for a company to be so lacking in every aspect. I never leave comments so it really has been a horrible experience for me to have to come on here and leave this review.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We are sorry to hear your customer service experience was poor. If you give us another change, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support Brother

  • Rated 4 out of 5 stars

    Great for a small biz office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for office work, very reliable. Print quality could be a touch better or I would 5 Star it!

    I would recommend this to a friend
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