Customer Ratings & Reviews

Gek squad agent was knowledgeable, thorough, careful.

Timely, took their time to complete service, polite

Geek Squad came to my home set me up and all of my devices work great!

He was helpful and hands on in demonstrating solutions yo ou dilemmas.

Fast and friendly service. Roku is working as it should.

He was helpful but I still have a lot to learn about streaming

Worth the money for setting up equipment & afterwards.

The agent didn't have enough wire to install the Antenna and wanted to R/S, and said the job requirement was for 3 hours not 1 hour. I was charged for only 1 hour of labor, I explained to agent that was not my fault. Agent also said for this kind of job a survey of the home should of been done. I told him if you knew a survey wasn't done why didn't he fellow up with his client and not wait til the last minute. I was upset so he asked his co-worker take one of his appointments so he could go to the warehouse and get more cable to complete my service. On of the fire TV stick was not install properly. My experience with the Geek Squad was not a pleasant one. I will not hire them for another installation.

The agent's put my new 60 inch tv in a matter of 15 min. Good job.

I really, really wish the installers had read the manuals for the equipment they set up. In order to correct this problem Mr. Matthew Leshinsky will come to my home on Wednesday June 2 and personally correct this problem.

The recorder has stopped working; at first just not erasing recorded programs, then not recording new ones.

The TVs were mounted but, rather than tell me that I needed longer HDMIs, he left my set top box hanging from the wall. I had to take the TV down to put in new HDMIs. Also, he couldn't mount the antenna and was going to ask someone's advice. I emailed him some ideas, but didn't hear back from him. Ten days later I canceled my Cord Cutter order. He finally replied a couple days after I cancelled and told me that the advisor was unavailable due to an injury. That's understandable but don't leave me hanging for two weeks! It's not difficult to reply to an email! Lastly, he told me that he couldn't put an antenna where I wanted the TV. That wall is perfect for a TV, so I will take the TV down and mount it where I wanted it in the first place. I, of no "expertise" and crippled, will figure out how to mount an antenna there because that wall is too perfect for a home theater, which I will install myself or hire someone who knows what they're doing to install. My previous review was posted to get points and was written before I noticed the box hanging out of the wall. As people, I really liked the Geek Squad guys, but I question their expertise and willingness to do what is requested.

The staff did not finish connecting all TVs. One is not working now. Also they did not deliver one of the remotes that I paid for. I put a call into our sales person Mara after holding on a call for 16 minutes and have not heard back from her. My next move will be to dispute my credit card charges for this. People need to do their jobs. Very poor.

Installer accessed only a small area of the attic and was unprepared to experiment with additional locations and preferred leaving antenna unit laying on attic floor. Additionally, installer was not equipped to try additional locations since he had no availability to go beyond short area for electrical connection to power the amplified antenna signal (no temporary extension cord was available for testing). End result was the installer was simply asked to mount the antenna so it was not left on attic floor Adjacent to A/C unit which resulted in no broadcast signals detected for use.

The TV was already mounted and connected and they installed ROKU on the TV, but did not instruct me as to stream the various channels ON THE COMPUTER. They said they had to leave to clockout, without ever finishing the job! Why don't you allow them to complete their work?!

Installer very friendly and helpful but didnt realize until after he left that the cube could not be used unless cabinet door was opened which is very inconvenient. Had to call him later to find out why we couldnt turn it on and he said had to open door

Install was scheduled and confirmed in store. Got home and received text to reschedule; I call, the rescheduled date didn't work for me. Minutes later I get another text confirming the original install date. I wake y the next morning asking me to RESCHEDULE again...

The word service in customer service does not exist. There is no follow-up support of any type. Once you make your purchase there is no turning back. Your phone calls are not returned. Just about impossible to gain any support with your purchase.

on 11 Nov 2020 the technician came and did not perform satisfactory service. Expressed he was too busy and had to go to other place.

It's hard to review a phone call from your company that left me speechless, so I won't say anything.