Customer Ratings & Reviews

On November 13, 2021, I had a scheduled security camera installation at my home between 7:00 am - 1:00 pm. I decided to call Best Buy approximately at 12:00 noon to follow-up on the estimated arrival time. An associate on the phone advised me that they have reached out to the assigned technician and the technician would be calling me. Sometime later a dispatch at Mandra called advising me that the technician was in route and the new estimated time would be between 2:00 - 3:00 pm. When the technician (Ruben) arrived, I was asked where I would like the cameras installed. I showed him where I would like the cameras mounted on the outside of the house. At that time, I was asked where the NVR box would be placed and if I had the product. I replied that I had the product and we proceeded inside the house where I showed him the bedroom where the NVR box would be located. He asked if we could step outside where we could discuss the install. As we were outside, the technician advised me that he did not have the proper ladder to reach the attic and that this project was a two man job. He asked me if I would reschedule for the next weekend because his buddy was out of town and he needed to borrow the ladder to reach the attic and that this project was a two man job. I mentioned that I was under the impression that the installation would be done the same day as my appointment. He said this project is an all day job and that has two other television installations to mount ahead of me. He started to explain to me if I would cancel my installation with Best Buy and that they would refund my money and that he would charge me cheaper to install my cameras with his buddy the next weekend. He asked me how much was Best Buy charging me and that he would charge me less. I told him that I was not comfortable giving him that information. He then asked me if I was a Best Buy member. I told him that I want a professional job and his way is unprofessional. He said, "Well you have to call Best Buy and tell them that I can not do the job because I do not have the right ladder and that it is a two man job." I called Best Buy and they told me that they will have to reschedule. I reported to Best Buy that this incident took place and that I was not comfortable with the situation. I requested for a new company (3rd party) to come out next time. They assured me that they would send someone else. I told them that the technician was still at my house and was worried about how he would react to me reporting this incident. The Best Buy specialist assured me that they would tell him that we are rescheduling that way he could leave. So they called him and he left and I was told that I would get a call back which I never got a follow-up to make sure that the situation was handled with my safety concern. I called Best Buy on Monday to ask for an update. I explained the situation and was informed that a complaint was being filed and it was being escalated to corporate and that I would be receiving a call within four hours, which I never received. At that time, I was re-scheduled for Wednesday, and I took the day off work to be available between 7:00 am - 1:00 pm. (the technician was running late again), so I called Best Buy to ask why the delay and they told me that they were looking into it and that I would be receiving a call from the installation team. I received a call around 12:30 pm from the technician Alexander (Alex) requesting that I bear with him and that he had three other television mounts to install at three different locations and that he would make it to my house between 5:00 - 6:00 pm. He arrived at 5:30 p.m. At this time, he requested that I show him where I would like the cameras installed and that he was already aware of the previous technician. We proceeded inside to locate where I would like the NVR Box placed and which bedroom. I showed him the WIFI Modem at the front of the house and how I would like the ethernet cord to be installed behind the wall leading to my upstairs bedroom where the NVR Box is located. He stopped right there and said that I would need to contact Spectrum to relocate my WIFI Modem upstairs and next to the NVR Box. I mentioned the reason for the WIFI Modem being at the front of the house was because Spectrum advised that it needed to be closest to the center of the house. The Technician said he can't install the ethernet cable to the NVR Box but that he would mount my cameras and call it completed. I said, "I do not feel that is a 100% complete job, because the camera system requires connection to the modem in order to have remote access from the app on the phone. I then called Best Buy and explained the situation. They told me to tell the techinican to do a 100% job the way I wanted it and that I would not be charged extra and that Best Buy will handle any extra fees and I will not be charged any additional fees. At this time, we were standing outside with Alex and his buddy Ruben which was the technician from the first appointment and was the one that would be helping him. I stepped inside to call Best Buy and I explained the full situation and they were in dismay. They told me that they would reschedule and investigate the situations. Best Buy advised the technician Alex that it would be rescheduled. During all this, Alex had ordered pizza to be delivered to my house because he said he had not eaten lunch yet. So they ate pizza infront of my neighbor's house with one their trucks blocking half of my neighbors drive way. This whole situation was very unprofessional. They did not leave until 8:15pm. I called Best Buy back when he left and they told me that they were escalating the matter to corporate and they would contact me within four hours and I never received a call back or a response. On Monday, November 22, 2021, I received a push notification from Best Buy stating that my order was cancelled and that a refund was being processed. I tried calling Best Buy to request the status of the issue. I explained that I never cancelled the order and Best Buy told me the computer system did it automatically on its own. I requested to speak to a manager which the Best Buy associate told me there is nothing that any associate or manager can do. I explained that I should be compensated for all my troubles on top of my refund. I felt I was rudely responded to and was eventually hung up by a Best Buy associate (George) around 4:30 pm on November 22, 2021. I then drove over to the Best Buy location in Rancho Cucamonga to explain to Customer Service and explained my situation to the manager Ignacio which was very understanding and professional. Also, after I spoke with Ignacio and went walking through the Best Buy, I was towards the back by the televisions and Alex popped out of no where saying, "Hey, hey, what's up man, your not here to drop a dime on me?" He was referring to reporting him for the situation that happened at my house. I then went back to the front to let Ignacio know that the technician was in the back and explained the encounter. This whole ordeal was very disturbing. I am not able to express how disturbed I am with this matter with an ending because these situations I have encountered with Best Buy have not ended. This is only a partial explanation of the situations that have occurred. I feel it is already more than enough for a proper investigation and full compensation of all amounts in this transaction. I have purchased a Lorex security system, advanced wired cameras installation, and a total tech membership. Which I believe has been the total opposite of a preferred membership customer. These request are in good faith for my time, mental well-being, and physical commitments. If Best Buy wishes to show their efforts to show me that I am an important customer. I may feel relieved of all these hardships are accommodated in good faith. Please consider the importance of customer service. Juan

Rafael and associate were considerate of my needs and had the knowledge to get a difficult job done. I was especially impressed that Rafael called me after the install to inquire how I was doing. . He returned and walked me through the basic steps in useing the Swann system. He had covered it the first time but I had too mich comming at me. Very impressed with the Geek Squad.

This was supposed to be installed by a hired company that Best Buy works with. The tech that came first (Brandon) was a very nice young man. The 2nd worker that came was (Steve) He was rude from the minute he came in my house. Not only was he very harsh to Brandon he was rude to me and my son. The guy to do the install didnt even have a flashlight. He told me to get my leashed small dogs out of the house. I paid $211.00 and the job was not completed. They just dropped everything as is and left. I am trying to get contact for the company so I can personally call them to complain. I think someone owes me 1/2 of the fee I was charged. I had a migraine from this Steve at one point he told Brandon he was leaving but came back and snapped more orders at poor Brandon. I don't know if I will ever shop at Best Buy do to the job being incomplete.

I bought some wired cameras to install with geek squad just to be told they don’t install those type of cameras. That would have to be a electrician. Wouldn’t they know that or tell you that before getting and paying for geek squad service? Very dissatisfied with that.

The installers were polite and professional when completing the job, and the cameras are working great. Unfortunately, the local installer that Best Buy contracted with cancelled my appointment twice - both times the day before the install was scheduled - requiring multiple phone calls and repeated rescheduling.

I purchased 2 Swann cameras. The install guys did a great job in concealing cables and setting up. But they were not too all familar with the Swann brand. But still they seemed very helpful in getting it set up correctly for our house.

Guys were very polite. They listened to me what I wanted and finished in time. They installed two cameras with concealed wiring. No hassle. They came exact day of appointment.

finally had knowledge that the geeks had no experience in installing security cameras. instead of installing the security box on the second floor it should have been installed on the first floor where the cameras are. my neighbor had more knowledge . you may be good at computers but never informed me that if they dont complete the job correctly iam still responsible to pay the bill. will not give you a good referral. ill definitely blog .it will definitely define my business with you.

Can’t they never install the cameras and always had an excuse ,why they couldn’t install the cameras It’s been four weeks and still waiting.Maybe next month they may get it right!!!!!!!

I would not recommend The geek squad they did not stay with the schedule they did not call me on a Friday when they're supposed to show up when I took off time from work they did not I want to listen to what the store and I have already had scheduled and they kept changing the schedule and notify me through my email that's going to be on a working day when I could not take that time off from work and then they started calling me repeat of times throughout the day to pressure me into taking the time off on that day....they would not even recognize that they were in the wrong when they were the ones who kept breaking the schedule and then rescheduling without even letting me know what would be convenient for both of us

I tried wifi cameras but they are not reliable at all (at least for me). I strongly recommend hard wired cameras. It’s a lot of work to install but it’s a small price to pay for the consistency and reliability that the camera provides

The gentleman was nice and did the job. When I asked some questions, he seemed disengaged and he didn’t cut some zip-ties after the job.

Reasonable priced camera. I did require the assistance of the Geek Squad to set it up. As usual, the Geek Squad does not disappoint!

Excellent service Very knowledgeable Experienced Highly recommend this service

Not fair to be critical but the suggested recording unit was not compatible with the already installed hard wired cameras. The Geek squad guys worked very hard to make it work so no blame on them.

I totally love Best Buy installation service for the products you buy with them. This service is free if you bundle with a product that matches. You can schedule the installation appointment while placing your order online and you can reschedule as per your need. The Geek Squad agents are so friendly and knowledgeable. They recommend best products for you and answer every question

up 3 hours early, drove 60 miles to meet 7am-7-pm window. Waited 12 hours-STOOD UP

Pro installer well very informative! Kind and nice worker!

Wired camera installation Was not able to be performed because the geek squad agent said the construction of the home was not new.

It was expensive. They were here all day getting up into the hot attic to install my security cameras. I would not have been able to install them on my own. They were nice and helpful.