Customer Ratings & Reviews

This is perfect for my 84 year old mother!She can now visit with my other siblings and family members.

Had worked well and has a very clear picture. We have enjoyed using it for calls with are grandchildren

We’ve had our Facebook Portal+ for a day and already love it. We also have a HomePod and Google Home downstairs, with other smart home hubs throughout our home. The 15” high resolution screen is beautiful and the audio is load and full of bass. The addition of YouTube makes for a great kitchen cooking assistant and showing videos to guests. We love using the Portal+ for Facebook Messenger calls and not having to stay in one place, as the camera intelligently follows you around the room. Alexa integration works as it should, but we’re looking forward to Google Assistant support in an upcoming update.

Just called my son in Japan and had a wonderful video talk with he and his wife. They were very impressed with the smart camera, video quality and sound. Picture quality with Messenger is so much better than Skype. This being said I am disappointed in some things it looked like it would do with Amazon Alexa. I saw things in the video adds in Best Buy that showed it interacting with List on video, Menus on video, timers on video. The only thing it shows while using Alexa on Video is the weather. I called Portal and they told me that would be wonderful but it doesn’t do it. I went back to Best Buy and they were under the same assumption. I bought two. One for us and one for our Daughter to talk with our Grandkids and do the neat interactive bed time stories. That will be fun.

This is the absolute best way for me to see my grandson's. Being way down south, using The Portal puts me right in their living room and them in mine. It easy to setup and easy to use. I love it when it rings and its my 3yr old grandson calling me. The picture is crystal clear the sound is perfect. Every Grandparent should have one of these. LONELY NO MORE ❤

Facebook just made a big move by bringing the web browser to this! They also added a Netflix app and several games! But honestly for those of you who are so worried about the price, tell me what would you have spent if you only bought a 15 inch tablet? Now what if instead you bought a 15 inch monitor and a webcam and BOTH of them are in 1080p, how much have you spent then? Now what if you attached a 20 watt speaker to your monitor and webcam? Seriously, for the value this is soooo worth the deal! I’ve connected with my family again, I’ve found a way to hang out with old friends, and mostly I love the digital photo frame feature, I get to enjoy all the photos of my friends because they are saved as my favorites and the best part? I don’t even have to get on Facebook to see their photos. I love this thing!!!!

My father is deaf and also cannot read or write. All other devices were too complicated or required speaking in order for him to be able to video message. We tried a kindle which was too complicated. IPad -we don't all have IPhones or IPads to carry around. etc... We decided to give this a shot and it has worked great so far. His main screen only has the icons for my brother and I and it is very simple for him to use. No reading required or speaking which is perfect. Love love love it so far. We have never been able to "call" my dad on the phone, and now we can. It truly is special.

I bought this to be able to communicate visually with my daughter and mother who both live out of state. It works great and the picture is very clear and sound works very good also. I only wish I could snap pictures and video with it. Since I can't I have used my phone to do so. I've bought 3 altogether and my two family members whom I bought them for love it also. It's nicer using it instead of my phone because it's bigger and you don't have to hold it while you're talking. The picture also moves around the room if the person is moving around. If mine were to break, I'd buy it again. I'd also buy the bigger one out of the models they have. I'd definately recommend this product.

I bought this portal so I could talk to my daughter and grandchildren that haven’t been able to see for 3 months. Not disappointed! Works great, very large screen so I can see them well, also love that can turn screen to see long or sideways. picture quality is great and love that I can have all my photos showing when not using, they also look great. Sound Quality also is very good, big speaker, woofer etc. music sound good can adjust bass to taste, And gets loud! Only thing wish had more of would be if alexa could do more and more choices of apps but overall i love it! Recommend.

This thing is awesome..sound is great..picture is great..the features like Alexa and the picture frame feature are some of the great things u can do. The big flaw I have noticed so far is the video calling . It seems like it struggles to know when to zoom in or out and when to add more people to center the focus on.. there was one video call that this thing was like obsessed with me and it followed me everywhere but my wife could never be included into the picture during video calls. The most recent use these past weekend had seemed to be a bit better but I hope it gets way better at recognizing and keeping people in focus

Absolutely love these portals. My daughter got us one a year ago because we have five grandchildren so this year we bought all of them one. It is so nice because you don’t have to hold it and the grand babies run all over showing us stuff and it just follows them we spend hours on this you can read them stories and the books put you in the pictures. It has funny faces and games it is the next best thing to being there. Thank You Facebook Portal.

I bought this for my mom who is 87 and not technical at all. I love it when it works. There are times when it just doesn’t respond with the voice command. I needed her to be able to just talk to it. When I’m there I have to turn it off and on for her to restart it. Otherwise it’s great! It’s clear and I love that it moves around. It makes it comforting to be able to see my mom and it’s big enough for her to see me. It has great abilities with many apps.

Better than expected (family not me) when i bought it they all said "we don't need that" that was months ago, now that my son started college we use it nightly, facetime is fine, but this thing is huge and camera follows you around the room as you talk, glad i made this purchase, it's pricy, but not like electric scooter pricy (they all fail) this will be used for years to come.

We have used all the interactive software apps to keep in touch with our grandchildren when we do not see them in person. Portal is a game changer. The intelligent camera allows us to go from two people scrunched together so that our grandchildren can see both of us at the same time using the most popular audio-video personal apps, to showing them and they showing the entire room with Portal. Try it. You’ll love it.

Purchased for my 94-year-old father who is quarantined in an assisted living facility. His hands shake so it is perfect for him as it is voice activated. The large screen works well for him too. He is able to visit with family, listen to music, and ask Alexa questions. I am able to add and remove pictures remotely so he always has something new to look at.

Portal is great. I see and speak to my granddaughter on a daily basis. We have fun with filters, we read stories together. Portal has updates, as well, to expand and improve Portal. It becomes a digital photo screen, when not in use, so I enjoy pictures scrolling all day. I play games on it, as well, like Poker, and Sudoku. It plays music, and I can ask Alexa anything! This purchase has been amazing.

Looks very high end. Easy to set up. Picture clarity is amazing. Now I'm going to have to buy a new big screen to catch up. Amazing how the camera follows you around the room. I bought two. One for me, and one for my daughter who just had a baby yesterday. Can't wait to visit with baby Emma. I recommend the 15 inch to get the full screen. Love it.

My daughter and I live 5 hours away so it's hard to visit sometimes but with the portal it's like I'm not missing out on seeing my granddaughter grow. The picture is clear and great. It follows her while she's running around the room it's so easy to answer video calls and even play my music. Its light so I can place it in any room.

Wow!! This thing is so awesome. It tracks you as you move around the room so you don't have to sit in the same place. I have had this for over 4 months and use it regularly to video chat with my grandkids in Alaska and we have never once had a bad connection. I highly recommend it!!!

It’s a nice screen, that’s about it. Pros: screen is a nice size, clarity is fair, sound is fair, camera follow is cool but camera isn’t that good. Cons: Alexa is extremely limited, “hey portal” is crap! No on board weather, nothing for applications, can not Facebook live, no games, nothing really. It won’t even accept calls! Only calls out.