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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 3,598 reviews
  • Rated 5 out of 5 stars

    Great remote for new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended the remote with programming. Austin and Cassie did an excellent job, very friendly, and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy- he not only programmed our remote but gave us all sorts of help and tips about the receiver and TV we just bought.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay but needed further instruction on how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote control works to a fair degree but we are disappointed in its functionality as it doesn't work easily for us. You must stand up and point exactly right over the soundbar to get it to work. The function between cable and smart TV is clunky to go back and forth with and sometimes it just doesn't seem to work at all. We needed more instruction on this or a check back phone call later to see if we have questions, which we do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the Geek Squad Leader, setup my Harmony Universal Remote. He was very professional, efficient and courteous. I fel t it was a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the RF function versus AR. I also like the Alexa integration and using the remote app on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Remote Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my Harmony remote... With all the remotes I have, it’s nice just having one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best ..........................................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and Remote Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting TV and remote was excellent. Knowledgeable, patient, good humored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatly reduced my frustration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameron did a great job programming my Logitech Harmony. I no longer have to juggle as many remotes to use my cable/DVD/music systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is so knowledgeable and helpful. As always they tweek and fine tune the tech products above and beyond expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job with setting up my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not have been able to do this alone. So appreciative of their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable and competent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can’t say enough good things about the service. thanks so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Harmony Ultimate stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not turn our new TV on, off , switch channels or adjust volume. The remote simply did nothing. The Geek Squad fiured it out and was able to get it to working again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan used our current universal remote to disable tv audio and use speakers. Need to check to see if anything else is possible w it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "NICK" was great. He is totally professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, from the Geek Squad was the best installer I have known. He goes the extra mile to make sure you know how to operate your device and it works properly. "PROFESSIONAL"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your team was great they programmed the remote which i hate set up tv very courteous . the remote is lousy it is not there fault it is the product itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rafael is very knowledgable and patient .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad Tech hooked up my new Roku device to my TV and taught me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Knights to Help OLD people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do TV,Computers, 3 of them all, sound Bar, connected, up graded Controller etc etc. Will Keep these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Knew what they were doing. Was very helpful and friendly doing their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reprogrammed our Harmony remote just right

    I would recommend this to a friend