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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 3,598 reviews
  • Rated 5 out of 5 stars

    helpful, well explained, functions as described

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad programmed and thoroughly explained the operation. It is very flexible and covers all our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike did great job. Working toget bass reduced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to understand all features without a user manual. Mike arrived early or appointment which was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote control programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a programming service, strongly recommended to get the max use from your Universal remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the remote programming. all I had to do was turn it on and start watching!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dunce about programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm "electronics challenged" The thought of installing, wiring and programming makes my eyes roll. Love the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zane K, was great at programming my harmony remote.Explained how to use it with my equipment that I have' I would recommend him to anybody. Great employee

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had multiple TVs that they set up and made sure all of the remotes were working properly and also made sure I knew how to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use remote control!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent from Geek Squad combined all of our remote control functions from 5 remotes into this one remote. All now work from one control!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, kind, courteous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents again did a great job on setting everything up and best of all, explaining and simplifying all instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profesional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job centered it perfect in my space. cleaned up good when finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All together!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote brings it all together in one remote! Quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV accurately and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, programmed three new remotes. The interaction was efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived right on time and was completely finished with hanging, hooking up and adjusting my new tv within an hour. Perfect....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Programmed Logitech remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Logitech 665 remote needed to be interfaced with the sound bar and my old Yamaha amp with my turntable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolution to Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very knowledgeable and were able to resolve my issue quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programmed my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time and were very knowledgeable about the task at hand

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 2 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to call agents to my home to correct issues with two of these remotes. Remotes just stopped responding Last agent totally reprogrammed them. Hope this is the last fix. If so, I would give it more stars. Great remote when it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was programmed by the technician. He should me and my husband how to use the remote and answered all our questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Streaming wasn't working on the universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more technicians to support the set up of this product. I had to wait over two week to get this resolved after initial installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new 86" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and polite. Will definitely be using them in the future.

    I would recommend this to a friend