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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,598 reviews
  • Rated 5 out of 5 stars

    Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment, easy to install. Avoids the hassle of having to many controls. With one control you can manage up to 8 items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys knew exactly what to do, and did it very quickly,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Real GOAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is uber cool. Do these pilgrims know high tech?? Boy Howdy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They bid a thorough job and we’ll done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my new tv and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installation. Great knowledgable staff. Trustworthy and takes as much time as needed to make sure you understand your product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service was satisfactory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad agent to program harmony remote on one TV. There were errors getting the setup completed and it’s still not 100% accurate but it is functional. Given the amount of time the agent was spending overall, he got somewhat frustrated in making sure it worked 100% perfectly. As several hours had passed, I just accepted what was done and moved on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was part of new Bravia TV and Harmony Elite installation. Took the squad a little time but they got it right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice job on wire management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that needed to be done was done well. Remote reprogrammed and tv components reconfigured for surround sound and DVD player. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Properly programed the Harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks did a great job. They delivered the TV,set up my Bose sound system, Apple TV and programed my Harmony remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad program our harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barry our tech really knew what he was doing and was very helpful to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great work. Always good and polite. Full of knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad intalled my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my TV, connected all the devices, and was exceptionally friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent explained setup and how to use the remote. Very friendly and patient while showing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job getting my system set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad really helps me with my TV/ Audio set up as well as my computer set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help using only one remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had switched cable companies, and by having reprogrammed the one remote is better than the 3 used before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, the Geeks came through and were able to program our Harmony remote and easily explained to us how to operate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't be able to program my Logitech remotes without the help of Geek Squad! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option should have done this sooner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great improvement - one remote versus 3 to do the same job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was great!!! Went out of his way to help me!!! Have always been satisfied with the Geek Squad!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best computer support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so comforting to know that the members of the Geek Squad are there when you need them. They are thorough and patient.

    I would recommend this to a friend