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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 3,598 reviews
  • Rated 5 out of 5 stars

    Geek Squad - none better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a great place for all your electronic needs. The Geek squad makes it a NO-BRAINER!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zac worked diligently to ensure our cameras and internet were connected properly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael programmed the remote and was a great help. Polite, knowledgeable. An asset to the geek squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like this remote but wish it was sturdier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my new remote configured by an expert. They did well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only one remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All controls on one remote: geek squad programmed it and showed me how to use it: worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike from the Athens location is very knowledgeable and does an awesome job! Highly Recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time. Explained everything they were doing and went through it all with me at the end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of the Hormony remote went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of programming everything into the remote for us and then tutoring us as to its usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad programed and taught us how to use the Harmony system. It costs a bit, but well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best job ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job; knew what he was doing; in and out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John Galdden explained how to operate equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with hedge funds in Switzerland for 10 years, and explained them in laymens' terms, as did John Gladden.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    timely and through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was timely and through. I would use him again in a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and fast on connecting my remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would have taken me hours, these gentlemen did in less than one hour. Well worth the money outlay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thes guys are great and very easy to work with. They provide quality work for a very affordable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad had me up and running with my Harmony remote in no time. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed the TV, programmed the Harmony IR and other equipment. They were efficient, clean, and informative

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great new product, easy to setup and works great for tv

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      This is awesome to hear! If you need anything in the future call us over the phone at (800) 433-5778!

  • Rated 5 out of 5 stars

    Geek Squad Installed My Remote Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! We were thankful for his expertise! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All devices were checked and remote programmed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the knowledge and expertise of geek squad to set up and programmed our harmony remote

    I would recommend this to a friend