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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 3,598 reviews
  • Rated 4 out of 5 stars

    Went well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went well. Suggested we buy a sound bar & connect to tv as tv’s sound is impaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service by Geek Squad super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant to use Geek Squad for our audio system/ zones / remotes etc. Concerns unfounded, I'm a believer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and training.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were on time and quick to understand. Even got the TV reset for optimal screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV and universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed item and showed me how to use it. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two great guys show up to do the installation. They were quick, neat and extremely knowledgeable about the products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing trying to program the remote control to assistance was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The remote worked just fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all I would recommend this remote set-up. I was very pleased with the installation and the service technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television is great so is remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need more instructions on features of television and remote. Installation of tv went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and redid the software for my remote control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote allows the elimination of four devices and store the equipment in a closed cabinet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Harmony 700 8 Univeral Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this had to be done because I surely could not but the cost to do this is a little high

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good setup of TV and Sound system. I could have used more instruction on the TV and Harmony remote though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    George

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George was fantastic and very pleasant to work with!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job as always. Very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good work done by programmer. Helped me decide on what choices I had. Like best buy best of all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex from Geek Squad did this without a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was most proficient and is always able to provide any services necessary

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, installation with Best Buy/Geek Squad is awesome. Nice, funny, courteous, and more than helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!! Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the person who explained how it worked, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was very pleased with the tech. He was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech went above what was asked of him . I really thought he did an awesome job explaining everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of my problem within minutes - knew exactly what the proble was and how to fix it.

    I would recommend this to a friend