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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 3,598 reviews
  • Rated 5 out of 5 stars

    remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was impressed with how fast they were an everything works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job, as usual in performing their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diagnosed receiver problem and reprogrammed Harmon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Site visit diagnosed receiver problem and reprogrammed my Narmony remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable and quick. They explained everything in easy to understand language.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad programmed the remote and explained the functions and how to use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    harmony hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was advertised "plug and play", but it was very difficult to get paired with my wifi and when I finally worked out that problem it was difficult to sync. It is still not working 100%, but I will probably work that out in the next few days. Great concept, but most will need an expert to get it working especially if you have 4 or more complex devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek personnel were very nice and efficient. Showed us how to use the remote with the new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great geek guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad a great pair of guys who programmed my remote, showed me how everything work. Thank you guys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    the unit needs programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    while your geek squad rep. in the past has done superb installation and instruction on my equipment(flat screen 4k), on this occasion he left quite a bit to be desired. basically i don't even use the unit. i have called him, but he never returns my call. i just need for him to come out here and provide better instruction on this remote control.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my tv working proper;y!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of the most pleasant technicians with total expertise and patients!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent time with us to explain everything and make certain all of our questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from 5 remotes to one. The Geek squad set up everything for me. They do great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed it perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good value. Geek Squad arrived almost on time and setup the Universal Remote per my request and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very good and knowledgeable and fixed everything so I could work the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job helping me with my electronics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really enjoying the harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good excellent very smart if you need a remote for your tv I would recommend this to eveyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    had problem connecting soundbar to remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after several visits got remote to work properly with all functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech programmed my tv and components with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All one could ask

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was knowledgeable and friendly. Provided prompt and excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    our geek squad team was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were so happy with the team sent by geek squad. they were helpful, kind and clever!

    I would recommend this to a friend