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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,598 reviews
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that came out,did it in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service and knowledge of set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job assessing our problem and fixing it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money for work performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had my Logitech Harmony remote plugged into my computer and set up to add my new Sony TV. The geek squad rep had to use an older model Sony TV code to get my remote to work with my new Sony TV. I spent $79 bucks for something I could have done myself had I known he was going to use an older code. The code he used doesn’t turn my tv off, as it only puts it in standby mode. So I have to use the Sony remote if I want to turn my tv off! Very disappointed after spending $79 bucks!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replaces a number of remotes

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to replace a number of remotes by installing this system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    one remote convenient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some getting use to but so far so good. Only having one remote is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make my life easy and comfortable. My family loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony universal remote works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent explained how the Harmony remote was integrated with my X-box one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was well trained and took the time to help us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable professional explained everything very nice people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gteat help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had a good experience with working with the Geek Squard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable support

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality service! Well trained support. Troubleshooting resolved problems we were having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pc maintenance

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time. Professional. Friendly. Answered my questions. A job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great place install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great job setting up the remote fo tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was professional, friendly, and extremely helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gary did an excellent job setting up our equipment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary did an excellent job installing our TV, receiver and DVD player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A learning curve but well worth it. Multiple remotes are not my thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please keep up the standards in sending knowledgeable and nice tecs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programmed Logitech remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt efficient knowlegeable professional Geek Squad service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Explained how to use product. Advised best set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did an excellent job in programing and explaining the use of the remote

    I would recommend this to a friend