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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,598 reviews
  • Rated 5 out of 5 stars

    geek squad did this programming as we are not very

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never have done this even though it is easy for others, so thanks geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony is great remote.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set me up in a jiff. Ask for Derick from Geek Squad SoFlo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service for the price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was very knowledgeable and efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Universal Remote

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Best Buy did a great job setting up my Universal Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emil was great! Knowledge and communication was ke

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simplify remote..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically simplifies your life with your remote abilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great programmer!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was so nice and explained everything so well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time. They knew what they are doing and were very plesant.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just the basic installation of a harmony remote. Nothing special about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent , personal customer service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service level we receive from both of the "Geeks" was exceptional!,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Remote

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the king of remotes, say goodbye to using 4 remotes to watch a movie!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very professional job of reprogramming my remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was very nice & had this remote in the car. Finally got it working well after getting a new router. However this remote has had a charging issue since the day we bought it. Not sure how long it will last since it has this irritating issue that impacts functional use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Harmony remote programming failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who arrived at our house to program our Harmony Remot came in a Penske rental van so I know he wasn't Geek Squad. After he attempted to program our remote, he told me to call him after he left if it didn't work. Upon trying to use the remote, it still doesn't work with our Dish Hopper box and when I tried to call, he never returned my call. It was absolutely worthless and a complete waste of money. We have used Geek Squad in the past and they have done an excellent job. Not sure who showed this time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been always satisfied with Best Buy service and purchasees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing picture and sound!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are nothing short of amazing! Perfect as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Best Buy has the best products. Know I can always trust them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device really puts the control at my fingertips!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It would take me forever

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad makes the job look easy but not for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met expectations for delivery, setup and answers to user questions.

    I would recommend this to a friend