Customer Ratings & Reviews

This device really puts the control at my fingertips!

Installation process by Geek Squad efficient and instructions clear.

Friendly staff, went over features and asked if we understood all the features.

Good service by the technician. Ensured to explain the details.

I already had my Logitech Harmony remote plugged into my computer and set up to add my new Sony TV. The geek squad rep had to use an older model Sony TV code to get my remote to work with my new Sony TV. I spent $79 bucks for something I could have done myself had I known he was going to use an older code. The code he used doesn’t turn my tv off, as it only puts it in standby mode. So I have to use the Sony remote if I want to turn my tv off! Very disappointed after spending $79 bucks!

Geek Squad makes the job look easy but not for me.

This was very helpful in my overall set up. It mad things easier for me.

A great Product that needed to be programmed Well worth it!!!

I have used geek squad 3-4 times previously and they were first class. Service was exceptional. This time was a horrible experience. Tech first told me my harmony hub was fried. Then he told me my internet was not working. At the same time he was surfing on my iPad at the same time having zero issues. He then told me my connections were not connected properly. I explained that geek squad had done the installation originally and everything worked just as it should. He then tried to sell me another smart remote and told me not to buy from Best Buy but to buy from him as he installed for several companies. The only thing wrong when he got here was the harmony hub would not turn off the television. When he was finished nothing worked. I asked him to put the cables back to the same input as they were . He responded that he did not move anything and my hub was bad. We were in the basement of my home - me , the tech whom had no badge and my son. My wife and daughter were upstairs in my daughters room. My wife heard something on the main floor and there was another man who just walked through my front door unannounced and was walking around. She asked whom he was, no response, she told him we were in the basement. He said he just wanted to use our bathroom. The tech said he needed to go to his van to get something. After about 15 minutes I asked my wife to look out and see what he was doing and he was gone. Later that night a friend came over. He rebooted my hub and what do you know it worked fine and still is. Not what I call great service or professionalism. Especially for a service that is pre-paid. I feel like his friend or whomever he was was scoping out our property knowing we were in the basement. All others experiences with Geek squad have been second to none. Now I’m not sure I would call again.

Let the Geek Squad set up this remote and you will not regret it!!!

He was most helpful, professional and was able to educate us.

The Geek Squad did a great job of reprogramming my Harmony Remote.

On time, did a great job. Will definitely use in the future

this product will produce clean electric witch most people are not aware of

Once it was up and running, it was great to only have one remote to work with!

Agent was pleasant and had extensive knowledge of programming.

I am very satisfied the programming that was done by the Geek Squad

Andre called ahead, explained everything, we were happy with the service!

The help for programming was on time, sympathetic, well-informed!

Geek squad is worth not having the frustration of doing it yourself