Customer Ratings & Reviews

Programmed our universal remote and explained how it worked. Said if we had any questions to call him; however, we do not have his phone number and have a question.

From request to finish the agents were excellent. They mounted the TV and programmed the remote with instructions on how to use it. Great Job...

I needed a remote Harmony programmed. They did a great job installing and showing me how to work the device.

The young lady came on time and in a short time of about 30 minutes got all my electronic equipment working perfectly. I have had no further problem since.

The Geek Squad did a great job. They were professional, asked all my questions, tested all connections before leaving and make sure I was happy.

Had Best Buy install universal remotes, and I can't say enough about their professionalism and talent. Lead technician left us with his cell number for any questions after. And he truly was able to talk us through any issues over the phone, and they were all due to user error- not product malfunction. We had been using a private company that the previous home owners used. They charged us a fortune and were inconsistent, made lots of mistakes, and didn't seem like they wanted to be bothered. I hesitated to call Best Buy for install as they had had little experience with Apple products in the distant past. Happily that has changed. Will ALWAYS use Best Buy from now on- they are great- went above and beyond!

The agent enabled us to use a unified remote. It worked and we could manage it. The pile of remotes is now history

The agent programmed our Harmony remote to work with our current tv carrier. It works and makes watching tv a pleasure.

We had 3 separate remotes for the bedroom tv. Didn't know how to operate them so unable to watch bedroom tv. Salesperson recommended this remote and showed us how to operate. Been working great!!

Eduardo was fantastic programming our Harmony Elite Remote. I usually do these things myself, but I'm so glad we got Geek Squad to it because there were some hiccups with some of our equipment (such as an older blue ray player). Eduardo knew how to manually enter and setup some things that makes our operation seamless. He worked with me to use customized labels that we could remember in operating so many devices. He made sure we could operate all the features before he left. Thank you, Eduardo!

Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

Have had Julio do multiple issues I’ve had trouble with. He is very personable and went above and beyond what I asked for.

I wanted one remote to control my TV, soundbar, and a Blue-ray player. After they programmed the remote and showed me how to use it, everything was A+

The agents programmed the remote quickly and explained how to use the remote in depth...they didn't rush the appointment. Very happy!

GS agent was able to program all my electronics into my RC. This included the 4k OLED TV, 4k BR dvd player, sound system, cable box, VCR, and a Dreamcast game player.

Programmed my Harmony remote to my new ROKU device.... works flawlessly..

Decided to purchase another Alexa to put in home theater room. Great functionality to turn Hue lights off and even intercom for rooms throughout the house.

Worth every Penny!!! This helped save us so much time and frustration of setting it up ourselves. So glad we did this service.

Geek Squad updated the programming on my Harmony remote efficiently and effectively the first time. I had no trouble with it whatsoever.

This service was worth every last dollar. They made sure everything was working and explained it’s use. They also showed me how to trouble shoot.