Customer Ratings & Reviews

Sean Kruse communicated ahead of time and arrived when he said. We had a harmony remote that lost it features during the pandemic When Best Buy could not come in the house. We found another company home theater came out. They disconnected the Harmony remote and we could not control anything properly. Very frustrating and they blamed it on Comcast not talking to the tv. When Sean was able to come into the house he was able to figure out the problem. He ran out of time for us and had another appointment in Boulder that did not have all day to wait all day. We were home all day and not in a hurry so he asked if he could return later that day. He called later to say he would be back around 2pm. He arrived right at 2 and had us up and running in twenty minutes. Sean did a great job and we have had no problem since. Great job Sean.

As senior citizens we rely on geek squad for our tech needs. We have used them for more then 20 years and, as always, they manage our needs in a precessional and friendly manner.

Remote programming Excellent customer service showed up on time very thorough resolve the issues with the programming Even took one step further and set up my Sony PlayStation Wipe down everything and cleaned everything before leaving.

The 3rd time was the charm. C. Jonesey was abosultly the best. After 2 visits from your techs that could not program the remote, C. Jonesey knew exacly what to do. He programed the remote and it works excellent.

Andy and his partner went well beyond what was required to program the remote so that it would do everything we wanted and more. They were very thorough and professional.

Easy to understand and works well. I do miss my older version that had a cradle and batteries automatically recharged but overall this model gets the job done

This remote is easy to use. My only objection is that it requires regular recharging. The battery does not last very long. It is too complicated for my wife who is technically illiterate. That is why I got it originally. I really need a voice activated one for her.

The Harmony works great with my samsung smart TV, DVD, and music with one easy remote. The Best Buy installer did a great job with the installation. I had a hard time trying to watch movies but I now have no problems. I have since bought a second harmony remote for another room in my home.

The Geek Team was very professional and they knew their business. They were very courtesy and quick to resolve the installation issues that the third party was not able to execute. Great JOB!

Gary, from the Geek Squad, connected & programmed all of our devices to the new Logitech Harmony remote. He then checked each device to make sure the remote was working smoothly with each. Finally, he gave me a tutorial on how to use the new remote, & was extremely patient in his instruction, going the final step of having me use the remote for various devices while he monitored. Gary was efficient, personable, kind & considerate in his work & interactions. He even provided his cell number if we had any question or problems using the remote in the future. (We didn't need to use this because everything worked smoothly!)

After years of struggling with 4-5 different remotes, we now have a single universal remote that makes it very easy! Just two simple buttons to use and it works every time. This is the best purchase we have made in a long time. Geek Squad was great to get it programmed for us.

The Geek Squad came to my home and programmed my new TV Remote. He made it so much easier for me to work everything together.

The agent programmed remote control to large screen LG and showed how to operate settings.

Super service from Geek Squad! We had gotten a new receiver for our satellite dish, so needed the remote re-programmed. The tech knew exactly what he was doing, and in no time had us set up and ready to use. Very professional and knowledgeable. A+ !

Geek squad installer was efficient and had everything programmed quickly. Took time to show us how to use the remote and told us what to do in the event we add another component. I always rely on the Geek Squad for professional help.

The Geek squad programmed our new logictec remote. I controls our TV, Sonos, Sound bar, Cable box, and Audio System Really love the help button as it basically fixes itself

We had the best installation and programming experience working with Best Buy. The guys recommended an awesome universal smart remote, and then they came out and programmed all of our electronic devices into one handy little device. Love it!

Oscar and Chad were as polite as can be, they definitely knew what they were doing, and their skill showed in the ease that I now have with getting my Harmony remote back working again properly. Oscar was here for another issue a few weeks ago, and I was very happy to see him at the door again because he does everything right. He made both appointments really easy for me with his highest-level of knowledge, professionalism and courtesy. Geek Squad has a real star in Oscar! Thank you, Oscar. --Faith

Agent Ramey was prepared for all my questions and needs. He was patient with the training session for the Harmony Remote unit. The TV, audio system, DVD, cable system and Roku were added to the remote. Everything works great!!

Our technician was wonderful. Very informative and fixed every problem we were having. He explained the controller and made sure I knew how to use each aspect.