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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 3,599 reviews
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geed squak connected my new multipurpose harmony remote and makes entertainment less cumbersome with using one remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Naomi was the best in installing my Harmony remote and Apple TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squat was timely, knowledgeable and efficieny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents adjusted my remote to match my tv. I am pleased with the service they performed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best gift ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift & love it! So easy to use ...geek squad set it up & explained all new features very well...love this new gadget! Helps make life so much simpler!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too many buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a harmony universal remote for about 15 years and love it. Figured it was time for a new one. Concept is great. But the new one has too many buttons and features. Buttons and controls are very small and close together. Hard for bigger hands. The screen is very small too which makes it hard to see without glasses. My biggest concern is that if I want to change out any of my equipment, I’ll have to pay geek squad to come back and reprogram it since I am not good at that stuff. Last one held up so I’m hoping this one will too.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Reprogram Success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job working with my Harmony Remote and getting it right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new Harmony remote installed and Matt was great. Very knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Harmony model is easy to use, as good as the higher level one I had for years. Not having touch screen is not a disadvantage in any way, but the cost is so much less.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient, and all questions answered. Will definitely use them for all my electronic needs. Very knowledgeable and focused on customer satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job of diagnosing our problem and then adjusting our Harmony remote so that changing from TV to Movie to Netflix is quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek,squad set up my universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most excellent service. Dennis was professional and personable. I love this service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My logitech remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programed my remote quckly and efficiently. Very personable and very knowledgeable of the product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad professional was determined to get our Harmony Remote synced and working

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did an awesome job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely efficient and courteous.They were very knowledgeable about the products and answered all questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great timing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technical came to house to program universal at New address. Technician called and asked to come earlier. That worked at great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is a great feature offered by Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really find that programming the universal remote to accommodate the features of the TV, sound bar and DVR to be extremely helpful and a time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not take long for set up. Easily to understand how to use. He helped explain how to use it and was very kind and did the job great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit provides the functionality to easy work various TV devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much quicker to use than handling 4 remotes at one time! That would get very confusing! Worth the extra money to have things work smoothly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    perfect for the tech challenged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my husband. He was always asking me to fix the tv because someone shut it down wrong or the different electronics got out of whack. Great stuff

    I would recommend this to a friend