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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 3,599 reviews
  • Rated 5 out of 5 stars

    Very competent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed from the Geek Squad did a great job in setting up our remote. Courteous, competent and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    The agent did a very thorough job of programming t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed my Harmony Remote & I am very pleased with the remote!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    my senior husband doesn't see well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it.. when wrong buttons are selected it will correct itself when you ask for help,. The best thing I have ever bought.!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice to have single remote!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up our universal remote, then instructed us on its use. Nice improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony Remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed the Harmony Remote control and provided education on how to use the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    simple controller for multiple electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall excellent. eliminates four remote controls and makes going from single zone to multiple zones easy. holds a battery charge for most of the day. looks and feels appealing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    After we got used to it, it is fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had four remotes and could never keep our devices straight! From 4 to 1 is great! We could 't have done it without Sean, our Geek Squad hero!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more Dish!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my Universal Remote to take my Dish off my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    These guys rocked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted two new tv's for me, matched them up with my one remote, and everything works perfect. I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent remote with Geek Squad's help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally had to have the Geek Squad come and set up the Harmony remote! These guys were just excellent and ultimately, I'm very happy with the product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    good remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, but goes thru batteries pretty quick - overall I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and programmed the Harmony 650 for us and he did an excellent job. He showed us Seniors how to work it and it's a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AWESOME PRODUCT CONFIGURATIONS FOR A REMOTE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A GREAT REMOTE CONFIGURATION FOR ONLY 8 DEVICES! I STILL HAVE 7 MORE TO CONFIGURE! THE GEEK SQUAD TECHIES KNOW THEIR ELECTRONICS! KEEP DOING WHAT YOU DO BEST BEST BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Harmony programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He had no problem programming the Harmony and was very good at explaining how everything worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a logitech harmony 900 and it's about 3 years old. I didn't feel this technology is very dated but there have been at least 2 newer versions released to my knowledge. The Geek Squad agent had multiple issues getting the programing to execute and sync properly. It wasn't on his end, it seemed to be more of the software issues from the vendor. I had a follow up appointment yesterday at no charge to check in and ensure it's working properly. The impressive aspect was the determination, patience, and time spent to get it working properly. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need geek Squad to come back but no contact.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came and fixed my harmony remote but created another problem. That’s been 4 weeks ago. I call him and text him but no response. Any thing i do on the talking to my tv turns on my Sony 5.1 surround amp. I have to turn of off constantly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service from the two agents

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had to re program my remote and add on a new HDMI CORD. GREAT SERVICE

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job installing our new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out to install the TV were great and did a great job. Everything is works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek squad set up TV remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV remote and worked through some issues to get it right. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and programmed our new 4K TV, with new Apple tv and AV receiver to our universal remote. Worth every cent!

    I would recommend this to a friend