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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 3,599 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad fixes again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly service. Service was done in a short time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great with disabled people was able to answer all our questions thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Logitech/Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents programmed my Harmony remote with no issues. Works great for all the toys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reprogramed entertainment controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the GS staff were on time and preformed requested service with friendly and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. The Harmony remote runs my vcr, blue ray, combo vcr player and DVD player/recorder, TV receiver and 3 speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad program our remote. What a life saver, took her no time at all and love having just one remote

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent was on time and did the programming as well as gave us a tutorial & answered all our questions!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed setup help with a new tv service. Service help was great. It weaved Apple TV, cable, and mlb into an effective array of choices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great remote no battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best universal remotes I've ever owned It recognizes all the components of my system and it's very easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek squad came out and programmed this remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected it to all our devices decluttering the table and making wife able to watch TV much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice remote, does it all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, multi purpose, holds a good charge. Pricey, but only need one remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, easy to use, help is extraordinary,, WOULD HIGHLY RECOMMEND

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Finally, I can watch TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the appt was absolutely Horrible, it took exactly 3 canceled appts for me finally to get a solution for my dying (they don’t sell anymore) Harmony Elite remote. Hopefully, this review will help someone you can use your phone as a remote. Great service from the geek squad rep! Finally, I can watch TV!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly done. Remote works great now. Good instructions for maintaining remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony controller set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive in our DVR burned out and DISH sent us a new one. However our Harmony all in one controller would not work. It turned out that it needed to be linked to the new DVR and it was not possible to do unless you are trained to do so. The tech came to the house and got it all set up and it works just fine now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad taught us the remote for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great! The geek was very helpful and explained everything to us.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Double wait time for service…and hope they show!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t really rate them…on July 8 I scheduled this service for July 28. On afternoon of July 27 got a text telling me it was time to schedule the service. I had to go online and find out that “due to unforeseen circumstances” my appointment the next day was cancelled and I had to re-schedule it. Their next available time that was 3 weeks later…I’m hoping they will actually come out and do the job I paid them to do six weeks earlier

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Harmony 650 remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several of the expensive Harmony's with charging station but this one works great and only needs AA batteries. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Agent improved use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very capable and efficient and improved use considerably

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marc, our Geek Squad programmed the Harmony remote we purchased at Best Buy. The product and the expert installation are great!

    I would recommend this to a friend