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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 3,599 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote was programmed by the nice man.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nice man from the Geek Squad came to my house and programmed my remote controller. He did it very quickly and it works nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They expertly fixed a big glitch in our remote.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Harmony TV remote had previously not been programmed properly and they got it completely fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation was well worth the cost! The installer fixed everything to work correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Harmony remote was programed perfectly and we were shown how to operate it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Help with my tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who helped me was kind and did not belittled me for not knowing how to work the tablet. He was knowledgeable and I was able to ask dumb questions and was not judge for not knowing. A few times I got hands-on instructions which will be very helpful in managing the tablet. Overall experience was nice and I feel that I can get future help from the Geek Squad at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Greek program remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new remote had Greek Squad to program all device to new remote. Did a excellent job on remote. Love these people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good remote but is antiquated as I bought it about 5 years ago. I may buy a new one so I can control the smart TV with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple fix, but very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two tech's seemed very knowledgeable, pleasant personalities, and went out of their way to confirm we were satisfied with the service call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get this universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this universal remote. The ease and use of this remote with all the different components that I purchased is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Geek squad installation went well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys had us up and running on our new Samsung in about an hour with our existing remote paired.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek squad programmed my new remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you programmed my new remote. Showed me how to use it correctly. Were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    When sync properly works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Harmony was programed properly the remote works great, turns all the components on and off the way they should. This is worth the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Tech - Bad telephone customer sercice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis did a fantastic job of finding the problem and fixing what was wrong with the remote. I would give him 5 stars but I realized after he left all the channels say unavailable> This means I do not have a guide. The only reason for 4 instead of 5 stars is that I tried to rectify the problem on the phone, and I was cutoff twice. The missing star is for Total Techs phone customer service system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I am very happy with the programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the programming now my husband and I have only one remote control to use and it operates everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it dont even have to live your house and they will work on it from there very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Harmony 700 remote is a must get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im excited about my Harmony remote. A Geek Squad expert set it up for me in expert and record time. I can control everything. It's awesom.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent realigned my harmony remote with cable box

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reprogramming universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new cable box. Needed to get universal remote reprogrammed to match. Called your geek squad home entertainment division to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troy was prompt and knowledgeable He explained everything about the installation and the new universal remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Programmed universal remote.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed a universal remote for us it helps because wife sometimes doesn't have a clue.

    I would recommend this to a friend