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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 3,599 reviews
  • Rated 5 out of 5 stars

    tv remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Used them any time the best team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote died. Went to phone control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes but left no trouble shooting instructions. I now am able to avoid a remote. The remote from Geeksquad lasted only 2+ years. The service rep who came to the house was professional.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Geek squad tech determined that the battery was de

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He fixed my problem quickly. The item was only defective because the battery needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enabled good experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were knowledgeable and communicative. Added value to such an information technology purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had my remote programed in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV to existing Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I have Total Tech Service. The Geek Squad is an asset to Best Buy. They are always professional and willing to set things up just as you want. They offer suggestions or explain what they're doing and why. They are considerate and even offer additional information on available products that can further enhance what you have. Exceptional Service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, accurate. Nice small size Installation was difficult but Geek Squad had all the parts to connect it .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy function and compact.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great remote…easy to use…quick…reliable. Geek Squad did great job programming and spent time with me to learn functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and did a good job. Could have spent a little more time on the basics like when you turn on keep pointed at TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Tv, UHD Player , and receiver were set on my remote along with the activities without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very pleasant and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my remote and all my devices. Very happy with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Q

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a single remote control for all devices. Geek squad technician did a great install and it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Programmed my remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed my remote control and hooked up my surround sound. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has ALWAYS provided great service to me and when they said that the would be there. USE THEM.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Took Them Awhile But Did Get Set Adjusted Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made some changes that I am still getting use to but overall even though it took awhile all adjusted and looks good. They would serve the company better if everyone stayed on the same page. First time I had it adjusted it was fine when a different person came out and did this adjustment put down the job done by the first person. Both did a good job and they should always support each other.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job, showed up on time, worked quickly and got everything done and working.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Took his time and explained and programmed all the features. He is an asset to Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Harmony Universal works well after setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad setup was essential to being sure the whole system ran well off the Harmony Universal control.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, did an excellent job, know what they are doing. Both guys were friendly and were careful during the install.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second remote control of this brand. It works for all our components together on one unit.

    I would recommend this to a friend