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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 3,599 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    makes life simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this controls all equipment therefore only need one remote love love love

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really high tech/easy piece of equipment to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps us keep the look of the room they way we want without leaving cabinets open. Really easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very knowledgeable and professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent programmed our new Logitech universal remote unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony - Best remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is easy to set up and a breeze to use. Battery life is great and fast recharging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service; very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech arrived on time, was pleasant, professional, and reprogrammed my Logitech Harmony Elite remote. It's a very sensitive high-end remote, not the easiest to program correctly, but our tech knew what to do, explained it as he went, and taught us the troubleshooting short-cuts and actions to take in the future. Remote has been working just fine since he was here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one like the one we just purchased was really good and easy to use for our system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was friendly, knowledgeable, and efficient. They called to let me know they were on their way and arrived with smiles on their face. Asked for details about placement of TV on the wall and went to work mounting TV, programming rote, and answered all our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best remote I've ever had,and I've had a few. By far, this is the easiest remote to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my new TV went smoothly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were 3 agents I worked with in the installation of my new TV, Ben, Andrew, and Josh. They removed my other TV and installed my new Sony. The entire process went smoothly and professionally. They also reprogrammed my Logtech remote and explained the workings of all remotes, checking everything before they left. I was very impressed with the service I received.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Our technician was wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote control works wonderful. All our entertainment system works with one remote control

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything went swimmingly. Universal remote setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent used old remote to set up new remote. Works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice job competent folks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your representatives were very nice and talented pleased with results.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the remote so easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We should have got this long ago works so much better than what we had been using

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came out and setup my Harmony remote quickly and explained how to use in detail... Great job...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The guys are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was wonderful to have someone who knew what they were doing rather than my husband and my self trying it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were extremely helpful and did an excellent job! Would recommend to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    ALL IN ONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS GOOD BECAUSE I DO NOT HAVE TO USE TWO REMOTES.IT IS VERY CONVIEANT FOR ME.I USE IT DURING WORKING OUT.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Harmony remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put functions on harmony universal remote that were not there.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was wonderful - set up the remote and thoroughly explained it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Performs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad programmed my universal remote in no time at all and everything is working properly.

    I would recommend this to a friend
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