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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 3,599 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent job of install and education

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did and excellent job of installation and educating me on the use of the equipment

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great remote programming not so smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made every attempt to get this right and did not give up until they got it right.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad programmed my remote quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with a smile and pleasing personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Team was awesome amazing excellent resolving the issue! Great customer service and ensured we understood how to manage our remote. Kudos to Jason & Sean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A1!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean look and simple and the installer are A1 thanks....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a good job programming and explaining how to use the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use Compact for efficient use of space Base is charger (great for ready use)

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Better than doing it myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have never figured this out myself. Geek Squad set it up the way I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clicker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great it lets you control everything in the system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good service and product knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very friendly and willing to explain the functions of the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed programing quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad easily programed my new remote control while installing my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to hook up my Bose system and everything else

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this addition to our tv. So easy to get what we want!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instillation of Advanced Remote Control.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instillation of the Logitech Harmony 665 Advanced Remote Control was completed by your Geek Squad Tech Jesse. He recommended additional devices which we purchased and these items now need to be installed.thus we request Jesse's services once more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great for the tech person I am not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to push just a few buttons and not have to use more controls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great remote sensitive keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 keys are a bit sensitive but otherwise good remote control. Very easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was knowledgeable and very expedient, because he knew what he was doing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was light weight and easy to set up. This is the second set we have and would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    The service technician was very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was able to connect all our devices to the universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very professional and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did their job, and the programming was done correctly.

    I would recommend this to a friend