Customer Ratings & Reviews

If you know nothing of home theaters, these are the guys you want! So very professional, personable and knowledgeable!

The installers had this installed and working in minutes. It is so easy to use that I can't believe I didn't purchase it earlier. A life saver!

Dave and Tim called ahead and came on time. Dave spent a good deal of effort trying to find the programming issue with my older Harmony 900 remote but it was beyond receiving any soft wear. I had purchased a new elite model in case and they set this up in short order. They extra time spent trying to solve the old remote problem was above and beyond normal service and certainly appreciated. Both made a good team. Their experienced and professional approach to the problem is comforting. I would use them again!

The Best Buy Tech was great. The HUGE problem is with the Harmony Remote....No longer harmonious! A Big Blow to the audiophiles is that Logitech has stopped production of the Harmony line of 'All-In-One Remotes'! While Logictech says that they are still supporting their product line, companies such as Roku are no longer providing code changes which makes the Harmony less functional. Contacting Roku to 'support' Harmony with code changes resulted in Rokus folks telling me..."well you should be using the Roku remote instead of the Harmony. Of course the flaw in all of this is that Roku does not support ALL of my equipment...Sony Bravia TY, Yamaha Theater Amplifier, Sony DVD Player, Turntable, and of course the Roku Streaming device.... whereas Harmony has supported All of them. And now that Roku changed the functionality of their device, some Harmony adaptive functions are no longer possible. I am begging Roku to 'fix their bugs' and share the code fixes to Harmony. As mentioned, a great loss to ALL audiophiles as their is/was no other device on the market like the Harmony.

The Geek Squad Technician greatly exceeded my expectations by doing a great job of programming my Harmony Remote in conjunction with my new TV box . The Harmony Remote is great because I can manage all of my stereo system components with one Remote. The programmer was professional, polite, efficient and extremely knowledgeable about all aspects of programming and installations! Thank you Best Buy for having products and experts like this available to help us with creating exceptional home entertainment experiences!

very knowledgeable and very customer savvy. They installed my remote and showed me how to operate the remote.They were kind, knowledgeable and took the time to show me how to operate the remote. I feel very confident that I can continue to master the remote and if I need these specialist, they will return to help me sol ve my problems. Great service, Worth every penny to have them on call.

The Geek Squad did a great job of programming the all-in-one remote control. Life is much simpler with one controller for 5 devices.

I recently replace an entire entertainment system and these guys did a fantastic job getting all items linked to my remote and working flawlessly. They showed me how to use the app to make changes down the road, should I ever need to. Yes, I hated to part with additional $$ after buying a lot of new equipment, but am so glad I did. Instant gratification having everything working great on the day of delivery. It's not as easy as it looks.

We had a great technician who knew what he was doing. He programmed our tv remote that controls our surround sound, etc. and did so correctly and efficiently. Was professional. Also we used him to program our second tv remote with surround sound for additional charge that was well worth it. Good service except for trying to schedule appointment with Geek Squad which proved difficult because I was kept on hold forever both times I called. However, I would use them again. Price was pretty fair and the guy knew what he was doing.

THE AGENT WAS ABLE TO CLEARLY SHOW ME THE CONTROL OF MY ALREADY MOUNTED VCR/DVD PLAYER. I AM GLAD TO KNOW I HAVE A RESOURCE TO HELP WITH ANY PROBLEMS. THANK YOU. ANOTHER AGENT CALIBRATED MY LG TV AND NOW THE PICTURE IS AWESOME. HE EXPLAINED EVERYTHING THAT HE WAS DOING AND SHOWED THE DIFFERENCE FROM THE NOW PICTURE TO THE CALIBRATED PICTURE. THANK YOU!!!

Performs as advertised. Certainly better than all the other remotes for sales in the Salisbury, Maryland store. Maybe they will actually stock this model or at least advertise it is available.

I have a harmony remote that they were reprogramming. There was an issue with it being able to communicate with the cable box and potential that it may not be able to . They called other technical resources for a consultation and the result was fully functionality! Who knew there was the potential for needing so much technical knowledge? Very professional, dedicated, persistent and effective. They explained the issue, the plan of attack and the fix. Great job.

Easy to use. It's controls every piece of tv related equipment that we have hooked up. The people who came were very knowledgable.

Jason H did a great job. The Harmony was not repairable, He fixed the Sony Remote so it would do the job and cleaned up all the extra wires left from previous installations and repairs. He has my sound system working better than ever.

This remote is idiot proof. So nice to only have one remote that manages all the systems...TV, Blue Ray, Sound Bar, ...

once set up by Geek squad very easy to use and very convenient. All remotes into one with this Harmony.

We opted to upgrade to the Harmony programming while an entire sound system/speaker install was being performed. It is a little pricey, but the installers were very patient with our questions for use and requests for adding certain programming features. There is a bit of a learning curve when first using the remote, but once you get used to it, it is pretty simple and makes using all the peripherals much easier to use and operate. Also, switching between different sources is much easier with the remote than without.

I finally updated my 12 year old TV and sound system with a new grouping from BB. I use to be able to hook this stuff up with a fair amount of understanding. Now I'm just to out of touch with this latest in electronics. So I had the Geek Squad come out and handle it. They did a fantastic job and my TV and surround sound system sound amazing. Really enjoy movies and Blue Ray so much more. Thanks for the recommendations on this smart remote. One unit covers the entire system. Great idea and buy.

We bought a Samsung HD TV to replace one that had died. The new TV is easy to use, fit our space, and has great picture.

Edgar was terrific! He called before he came and arrived on time even though he had to come from the New Tampa Store. Edgar went right to work, understood our system and began programming our universal remote. He was very knowledgeable and presented himself professionally. Edgar Gonzalez will be welcome back in our home at anytime. Thank you Edgar.