Customer Ratings & Reviews

The tech was really a great guy. But he had to come out twice - not his fault though. Best Buy and Logitech Harmony never informed him the remotes didn’t work with Visio tv.

The 2 man crew that set up our TV and programmed our Logitech 900 did a good job. I was able to troubleshoot an issue that came up the next day, but I was not sure how to reach 'my geeks' to see if they could talk me through it.

The first folks who came out were 3rd party contractors. They figured out after 1.5 hours that Best Buy had sold me the wrong remote. So I went and bought the right remote. Geek squad came out and after an hour were able to program the remote. Immediately after they left the remote did not work. It required a 3rd trip to sort it out. The entire process was very frustrating because it fell on me to call and call and call Geek Squad to sort this out. They wanted to charge me $100 per trip but I was not having any part of that and fought to make this right.

The Geek Squad did a great job showing us how to work the new controller - we are so happy we had them install the remote! They were on time and super helpful!

Matt Salem is the very best. What an asset to your Company. Thorough, so smart about everything he does. We have been fortunate to have his help since the mid 2000's.

The Geek Squad agent was very helpful in resolving my issue.

Wasn’t sure if this service was worth the cost, but it absolutely is worth every penny. Highly recommend purchasing the service. Fast, effective and super professional. Best purchase I’ve made in s while.

Jason brought my TV and provided excellent installation and setup. Programmed my Logitech elite remote associated with my home theatre system. So happy with the services provided.

Adam installed and instructed us in the use of a universal remote. It has changed our lives in regards to going from 5 remotes to 1. Wonderful!!!!!!!!

Geek Squad went above and beyond to install my Samsung TV and xbox 1 bundle. They were the same crew that recently installed appliances in my kitchen and now they are like family:) Very courteous, thorough and knowledgable fellows.

I purchased the Logitech remote control that can communicate with my AV equipment through wood cabinet doors. Once again the Geek Squad did a phenomenal job of getting everything hooked up and thoroughly trained me before they left.

Service was very good, the only negative is the cost. I don't think we required the level of set up we paid for. There should be levels of service depending on what is required. We already had the set up, but our vicar was not hooked up correctly.

Geek Squad reprogrammed my Harmony remote to work with my new ISP cable TV.

Andrew was rhe tech that came and he was the absolute BEST. Knowledgeable, helpful, kind and friendly. He stayed. And explained everything until we understood.

We have used this service for many of our challenging home computer and TV installations. The agents always go the extra mile to answer our questions and make sure everything is done to our satisfaction before leaving our home. Highly recommend this service.

The gentleman who set this up did a great job and took the time to explain its use. He was very professional and because of his wonderful customer service I would not hesitate to buy items again.

Austin did an awesome job. He was very professional and helpful with how to operate everything. He also made sure we knew we could contact him later with any qurstions.

My geek squad recommended the all in one remote I decided to try it as I otherwise would have to keep shifting between 4 remotes they set it up for me and it works great took a little getting used to but very happy with everything

The two guys that came out were professional yet, friendly and did their job. Very pleased with the service.

The technician was very professional. He came in, knew exactly what to do, and fixed the issues in a very short time. Definitely worth the few dollars to get it working properly.