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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 3,598 reviews
  • Rated 5 out of 5 stars

    Great for older folks that aren't computer savvy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programing the Harmony is rather complex and it quickly blossomed into reseting some of the controlled device set-ups. I don't think I could have made it work. Very happy to have spent this money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my house and quickly programmed my universal remote to control all the devices for my tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Harmony Remote replace three separate remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order to use our home theater we had three separate remotes! it was more than annoying...the directional harmony replaced all three. The menu is very user friendly and easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eliminate Remote Clutter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy eliminated all the extra remotes on our end table. We can now work all of our electronic devices with this one handy and smart remote. I highly recommend this service to anyone. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little while for the remote to get programmed, but sure glad I didn't try to tackle it. The geek squad is very knowledgeable and would have them do other work in my house if need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gents who came out were on time, communicated the arrival, kept me updated and were very helpful explaining how the system was linked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Years ago it was very easy for me to setup audio equipment. With today's technology, however, it is great to have the Geek Squad at your side!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reprogrammed my remote quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott from the geek squad has been to my home several times always on time friendly knowledgeable and makes sure I know how to operate everything installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harold fixed our remote and reprogrammed everything. He was able to get the speaker working as well. He was respectful and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man was very helpful and assisted, answering all questions and setting up the remote quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee was great! He arrived on time, went right to work, informed me of everything he was doing, searched for and found my old Logitech Programs, and did a fantastic job re-installing my remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our Harmony Remote to work with our tv, surround sound, blueray, roku, plus. It was a complicated mess before they got there. They sorted it all out. It was well worth it to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the very best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I hear the name "Geek Squad" I think of exceptionally familiar techs with my product purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and Yasir were amazing. They were knowledgeable professional and Covid sensitive I had a wonderful experience working with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Da Geeks are GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Squad Dudes knew their stuff and re-programmed our remote in a quick an effortless manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad agent programed my Harmony Remote. He was very helpful and programmed it quickly and answered all my questions. Tested it with me to make sure I know how to operate the remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks came out to reprogram my remote cable part. I moved from a COX area to a Comcast area. They were quick, professional, and got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time, pleasant and did the job quickly. Couldn't have gone better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is WONDERFUL! All Geeks were GREAT. so happy we did this for my husband who is blind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WowTechSavyAgents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy with both the product and the outstanding service provided by the agents.

    I would recommend this to a friend