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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110494 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 110,494 reviews
  • Pros mentioned:
    Delivery speed, Installation

    Rated 5 out of 5 stars

    A service worth paying for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install team, they were near their projected start time, were quick, professional, and the installation went super smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Great delivery !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guy was very nice, knowledgeable and communication was on point! Highky recommend and he got everything set up fot us so fast !

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance, Timeliness

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Very professional, quick, and they clearly know how to do their job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nordic Track Treadmill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, use it every day! Very happy with the treadmill and the guys that delivered and set it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service ever - very professional and reliable. I love that I was able to track exactly when they would deliver my refrigerator. The young men were very helpful and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Never a such thing as “too big”!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up to replace the 75” LG Nanocell we had in the living room. After I clicked “complete order” o wasn’t sure if I did something really cool or really silly. (Or both) and then it got here. This TV absolutely blows that LG out of the water. If I had any gripe about it. I have 2. Google TV sucks. And the stands are a couple inches too long so I’ll have to find something to put under them. This is a fantastic TV though and well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t put it on your car roof!! lol

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a 75” Pioneer TV. Guys did a great job, delivered right on time. installed quickly and took away my old TV. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time at the right address

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described, it came to the right place and for free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied, I love it. I definitely recommended this item. Very satisfying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery was amazing.The driver was great and very helpful.When getting the t v to my room

    I would recommend this to a friend
  • Pros mentioned:
    Placement, Timeliness
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Home delivery service.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my 65" TV delivered using Best Buy's free delivery service. This was a must as the box that the tv comes in is huge and would not have fitted into my Suv. The service was flawless, they called me a day before the delivery date for me to set up a suitable time frame for the delivery appointment. They called me on the day of delivery prior to delivery to advise me of a 20 minute arrival window and they also messaged me prior to that on the delivery day.The guys were very professional and courteous and dropped it of exactly where i wanted it in my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Installation

    Rated 5 out of 5 stars

    Fast and professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was great; very professional and efficient. They completed the installation of my new microwave quickly and without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Placement

    Rated 5 out of 5 stars

    Thank you home delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and super helpful. They put the item we bought exactly where I needed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S90f Delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people, great service!! Highly recommended way to get a tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Impressive Delivery Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my appliance delivered, and the whole process was smooth from start to finish. The delivery team kept me updated with text alerts and a phone call about 30 minutes before arrival, which I really appreciated. When they showed up, they were right on time, professional, and careful bringing the unit inside. They wore protective covers on their shoes and made sure not to bump into walls or scratch the floors. The appliance was unpacked, installed, and tested to make sure it worked properly before they left. They also took the time to explain some basic features and answered a couple of my questions. Best part—they hauled away my old appliance, so I didn’t have to worry about disposal. Overall, I’m very impressed with the delivery experience. Everything was on schedule, the team was polite and efficient, and my new appliance was set up perfectly. Couldn’t have gone any smoother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New stove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great delivery service,very prompt and on time and good communication..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery to my home was fast and easy. Order arrived early.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent fast, and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. We used home delivery for our garage freezer and also new tv. They were very quick and efficient. Took away the old chest freezer and put the new upright freezer in the garage. On a different day we had another crew come to take away our old tv and install a new one on the wall. Again, very fast and efficient. They set up the tv, installed all the cables and made sure it worked correctly. They took away all the packaging both times and left no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Best Buy Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently took possession of 4 kitchen appliances in 2 deliveries . All have been outstanding. In all cases Best Buy has emailed us in advance to prepare. The delivery personnel have let us know when to expect them and when they are on the way. For us timeliness is very important. They have been professional, knowledgeable, and efficient. They have also been respectful of our property, pleasant, and happy to answer our questions. This is among one of the reason I choose to shop at Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good communication bad delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communication was excellent. The delivery drivers called to let me know when they were on their way and how long before they arrived although it didn’t align with what Best Buy was updating on the app. The only issue is the drivers didn’t want to carry upstairs because the tv would not fit in the elevator inside the box nor did they want to help unbox it so it could fit. Instead they delivered it to the lobby and left

    I would recommend this to a friend
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